We want your cable experience to be enjoyable and trouble-free. In this section, we provide you with important tips and answers to common questions.

Get information about:

Television Cable Service

• Digital Customers: Please go to Channel 411 or see the Digital TV Users Guide
• Analog Customers: Please see the Analog TV Users Guide

Live Internet Technical Support Chat
(available from 4pm-8pm, Monday-Friday)
Chat support is only available for Road Runner Technical Support issues. Chat representatives will not be able to assist with billing, sales or TV repair issues

Live Sales Chat
(available from 10am-2pm, Monday-Friday)
Chat support is only available for sales issues. Chat representatives will not be able to assist with TV repair and Internet issues

Billing Chat
(available from 10am-2pm, Monday-Friday)
Chat support is only available for billing issues. Chat representatives will not be able to assist with TV repair and Internet issues

Internet Services

If you subscribe to Road Runner via Oceanic Cable Modem Service, please visit http://www.aroundhawaii.com/support/rrhelp/. You may also wish to contact one of our Road Runner Approved repair vendors.

About Your Bill

Click here for answers to basic questions about your bill.

Contact Us

You may also contact us on-line with your questions.