Welcome to Oceanic’s Help Desk Contact Us Chat Online Billing-Related and Technical Support Chats are available 24 hours a day, 7 days a week. Sales-Related Chat is available daily: 9am-9pm. Click here to chat with one of our representatives. Call Us Call our call center at 643-2100. Customer Care Locations Bill-paying and specified service-related transactions. Click here to look up one of our Customer Care Centers. Authorized Retail Locations Talk to an Authorized Retailer about Oceanic Time Warner Products. Click here to look up one of our Authorized Retail Locations.