For the latest on outage information and cable status please call 643-2100. To report or follow-up on a service outage in your area, please follow the directions listed below:

  • Call 643-2100 and enter the phone number associated with your account then select “Technical Support” as the reason for your call.
  • Our system will be able to recognize the area you are calling about and will be able to advise you of any known service interruption in your area.
  • Our automated system will also give you an option to receive a call back once services are restored.

Thank you for being an Oceanic Time Warner Cable customer.


Planned Service Outages and Upgrades

Planned maintenances are subject to change and may not include any emergency maintenances that are required.

Thursday, 26 May 2016 | 12:00 AM – 06:00 AM
On Hawaii Island, in Mauna Lani, Waikoloa and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.

Thursday, 26 May 2016 | 02:00 AM – 06:00 AM
On Oahu, in Honolulu, Salt Lake, Mapunapuna, Aliamanu, Kalihi and surrounding areas, video services may be intermittent or briefly unavailable due to network maintenance.

Thursday, 26 May 2016 | 09:00 AM – 02:00 PM
On Oahu, in Honolulu, near Notley ST and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.

Thursday, 26 May 2016 | 09:00 AM – 02:30 PM
On Oahu, in Schofield Barracks and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.

Thursday, 26 May 2016 | 09:00 AM – 04:00 PM
On Hawaii Island, in Paradise, Pahoa and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.

Friday, 27 May 2016 | 12:00 AM – 06:00 AM
On Hawaii Island, in Mauna Lani, Waikoloa and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.


Tuesday, 31 May 2016 | 02:00 AM – 06:00 AM
On Oahu, in Kaimuki, Waikiki, Kahala and surrounding areas, video services may be intermittent or briefly unavailable due to network maintenance.

Wednesday, 01 June 2016 | 02:00 AM – 06:00 AM
On Oahu, in Waimanalo, Kailua, Enchanted Lakes, Kalama, Hawaii Kai and surrounding areas, video services may be intermittent or briefly unavailable due to network maintenance.

Thursday, 02 June 2016 | 02:00 AM – 06:00 AM
On Oahu, in Moiliili, Makiki, Manoa, Waikiki, Honolulu and surrounding areas, video services may be intermittent or briefly unavailable due to network maintenance.

Thursday, 02 June 2016 | 09:00 AM – 03:00 PM
On Oahu, in Honolulu, Waikiki and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.

Last updated: Thursday, May 26, 2016 at 07:00 AM

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