For the latest on outage information and cable status please call 643-2100. To report or follow-up on a service outage in your area, please follow the directions listed below:

  • Call 643-2100 and enter the phone number associated with your account then select “Technical Support” as the reason for your call.
  • Our system will be able to recognize the area you are calling about and will be able to advise you of any known service interruption in your area.
  • Our automated system will also give you an option to receive a call back once services are restored.

Thank you for being an Oceanic Time Warner Cable customer.


Planned Service Outages and Upgrades

Planned maintenances are subject to change and may not include any emergency maintenances that are required.

Thursday, 21 April 2016 | 02:00 AM – 06:00 AM
On Oahu, in Ewa Beach, Kapolei and surrounding areas, video services including, but not limited to, Video On Demand, LookBack, StartOver, CallerID on TV services and some video channels may be intermittent or briefly unavailable due to network maintenance.

Thursday, 21 April 2016 | 02:00 AM – 06:00 AM
On Oahu, in Downtown Honolulu, Kakaako and surrounding areas, video services including, but not limited to, Video On Demand, LookBack, StartOver, CallerID on TV services and some video channels may be intermittent or briefly unavailable due to network maintenance.


Tuesday, 26 April 2016 | 02:00 AM – 06:00 AM
On Oahu, on the Waianae Coast and surrounding areas, video services including, but not limited to, Video On Demand, LookBack, StartOver, CallerID on TV services and some video channels may be intermittent or briefly unavailable due to network maintenance.

Tuesday, 26 April 2016 | 02:00 AM – 06:00 AM
On Oahu, in Moiliili, Manoa, Makiki, Waikiki and surrounding areas, video services including, but not limited to, Video On Demand, LookBack, StartOver, CallerID on TV services and some video channels may be intermittent or briefly unavailable due to network maintenance.

Tuesday, 26 April 2016 | 09:00 AM – 02:00 PM
On Oahu, on Schofield Barracks, Wahiawa and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.

Tuesday, 26 April 2016 | 10:00 AM – 02:00 PM
On Maui, in Kahului and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.

Wednesday, 27 April 2016 | 12:00 AM – 05:00 AM
Hawaii Statewide, Business Class Dedicated Access services may be intermittent or briefly unavailable due to network maintenance.

Wednesday, 27 April 2016 | 01:30 AM – 07:30 AM
Hawaii Statewide, Advanced Video Services, including but not limited to, Video On Demand, LookBack, StartOver, CallerID on TV services, Remote DVR and some video channels may be intermittent or briefly unavailable due to network maintenance.

Wednesday, 27 April 2016 | 09:00 AM – 02:00 PM
On Oahu, on Schofield Barracks, Wahiawa and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.

Thursday, 28 April 2016 | 02:00 AM – 06:00 AM
On Oahu, in Honolulu, Salt Lake, Mapunapuna, Aliamanu, Ft. Shafter, Hickam, Airport, Kalihi and surrounding areas, video services including, but not limited to, Video On Demand, LookBack, StartOver, CallerID on TV services and some video channels may be intermittent or briefly unavailable due to network maintenance.

Thursday, 28 April 2016 | 02:00 AM – 06:00 AM
On Oahu, in Waimanalo, Kailua, Enchanted Lakes and surrounding areas, video services including, but not limited to, Video On Demand, LookBack, StartOver, CallerID on TV services and some video channels may be intermittent or briefly unavailable due to network maintenance.

Thursday, 28 April 2016 | 09:00 AM – 03:00 PM
On Oahu, in Kaneohe and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.


Tuesday, 03 May 2016 | 02:00 AM – 06:00 AM
On Oahu, in Kaneohe, MCBH Kaneohe Bay, Kailua, Hauula, Kaaawa, Laie, Kahuku and surrounding areas, video services including, but not limited to, Video On Demand, LookBack, StartOver, CallerID on TV services and some video channels may be intermittent or briefly unavailable due to network maintenance.

Wednesday, 04 May 2016 | 12:00 AM – 05:00 AM
Hawaii Statewide, Business Class Dedicated Access services may be intermittent or briefly unavailable due to network maintenance.

Wednesday, 04 May 2016 | 01:30 AM – 07:30 AM
Hawaii Statewide, Advanced Video Services, including but not limited to, Video On Demand, LookBack, StartOver, CallerID on TV services, Remote DVR and some video channels may be intermittent or briefly unavailable due to network maintenance.

Wednesday, 04 May 2016 | 10:00 AM – 11:00 AM
On Kauai, Video Services, including but not limited to, Video On Demand, LookBack, StartOver, CallerID on TV services and some video channels may be intermittent or briefly unavailable due to network maintenance.

Thursday, 05 May 2016 | 10:00 AM – 02:00 PM
On Maui, in Wailuku, near South Puunene AVE and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.


Tuesday, 10 May 2016 | 12:00 AM – 06:00 AM
Hawaii Statewide, all services may be intermittent or briefly unavailable due to network maintenance.

Wednesday, 11 May 2016 | 12:00 AM – 07:00 AM
Hawaii Statewide, provisioning services including MyServices, MyAccount services on oceanic.com and timewarnercable.com may be briefly unavailable due to maintenance.  Customers are advised to refrain from rebooting cable set top boxes and modems during this window.

Last updated: Thursday, April 21, 2016 at 4:00 AM

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