For the latest on outage information and cable status please call 643-2100. To report or follow-up on a service outage in your area, please follow the directions listed below:

  • Call 643-2100 and enter the phone number associated with your account then select “Technical Support” as the reason for your call.
  • Our system will be able to recognize the area you are calling about and will be able to advise you of any known service interruption in your area.
  • Our automated system will also give you an option to receive a call back once services are restored.

Thank you for being an Oceanic Time Warner Cable customer.


Planned Service Outages and Upgrades

Planned maintenances are subject to change and may not include any emergency maintenances that are required.

Tuesday, 14 February 2017 | 10:00 PM – Wednesday, 15 February 2017 | 04:00 AM
Hawaii Statewide, some video channels may have a black screen or may be intermittently unavailable.  In addition, users of Phone and Internet services may experience degraded services, latency, slow downloads or browsing/streaming issues due to network maintenance on the West Coast.

*RESCHEDULED* Thursday, 16 February 2017 | 12:00 AM – 07:00 AM
Hawaii Statewide, provisioning services including MyServices, MyAccount services on oceanic.com and timewarnercable.com may be briefly unavailable due to maintenance.  Customers are advised to refrain from rebooting cable set top boxes and modems during this window.

Thursday, 16 February 2017 | 12:00 AM – 05:00 AM
On Oahu, in Honolulu, near Queen ST to Keawe ST, and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.


Tuesday, 21 February 2017 | 12:00 AM – 05:00 AM
On Oahu, in Ewa Beach, Kapolei, and surrounding areas, Internet, Phone & advanced video services, including but not limited to, Video On Demand titles, Video On Demand Channel 001, LookBack, StartOver, Remote DVR, CallerID on TV services and some video channels may be intermittent or briefly unavailable due to network maintenance.

Tuesday, 21 February 2017 | 12:00 AM – 05:00 AM
On Oahu, in Honolulu, Salt Lake, Mapunapuna, Aliamanu, Kalihi and surrounding areas, Internet, Phone & advanced video services, including but not limited to, Video On Demand titles, Video On Demand Channel 001, LookBack, StartOver, Remote DVR, CallerID on TV services and some video channels may be intermittent or briefly unavailable due to network maintenance.

Wednesday, 22 February 2017 | 12:00 AM – 05:00 AM
Hawaii Statewide, provisioning services including MyServices, MyAccount services on oceanic.com and timewarnercable.com may be briefly unavailable due to maintenance.  Customers are advised to refrain from rebooting cable set top boxes and modems during this window.

Wednesday, 22 February 2017 | 08:00 AM – 02:00 PM
On Oahu, in Honolulu, near Ala Ilima & Ala Nanu and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.

Thursday, 23 February 2017 | 12:00 AM – 05:00 AM
On Oahu, on the Waianae Coast and surrounding areas, Internet, Phone & advanced video services, including but not limited to, Video On Demand titles, Video On Demand Channel 001, LookBack, StartOver, Remote DVR, CallerID on TV services and some video channels may be intermittent or briefly unavailable due to network maintenance.

Thursday, 23 February 2017 | 12:00 AM – 05:00 AM
On Oahu, in Kaneohe, MCBH, Kailua, Kahaluu, Punaluu, Laie, Kahuku, Kaaawa, Hauula and surrounding areas, Internet, Phone & advanced video services, including but not limited to, Video On Demand titles, Video On Demand Channel 001, LookBack, StartOver, Remote DVR, CallerID on TV services and some video channels may be intermittent or briefly unavailable due to network maintenance.

Thursday, 23 February 2017 | 10:00 AM – 02:00 PM
On Maui, in Lahaina, near Front ST, Lahainaluna RD and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.

Friday, 24 February 2017 | 01:30 AM – 05:30 AM
On Maui, in Kihei and surrounding areas, Internet, Phone & advanced video services, including but not limited to, Video On Demand titles, Video On Demand Channel 001, LookBack, StartOver, Remote DVR, CallerID on TV services and some video channels may be intermittent or briefly unavailable due to network maintenance.

Last updated: Wednesday, February 15, 2017 at 06:02 AM

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EPIX

Digital TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations.
See channels by package in your area.

A & E*
ABC*
ABC Family*

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.

Digital TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations. See channels by package in your area.

A & E*
ABC*
ABC Family*

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.

Preferred TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations. See channels by package in your area.

A & E*
ABC*
ABC Family*
Al Jazeera America
AMC*
American Heroes Channel
Animal Planet*
Aspire
Azteca*
BBC America*
BBC World News
BET*
Big Ten Network*
Bloomberg*
Bravo*
Cartoon Network*
CBS*
CCTV News
Centric
Chiller
CLOO
CMT*
CNBC*
CNBC World
CNN*
Comedy Central*
Cooking Channel*
C-SPAN*
C-SPAN 2*
C-SPAN 3*
CW*
Daystar
Destination America*
Discovery*
Discovery - Fit & Health*
Disney*
Disney Junior*
Disney XD*
DIY*
E!*
Educational Access
ESPN*
ESPN Deportes*
ESPN 2*
ESPN News*
ESPN University*
EVINE Live
EWTN*
Food Network*
Fox*
Fox Business Network*
Fox Deportes*
Fox Movie Channel*
Fox News Channel*
Fox Sports*
Fox Sports 2*
FUSE*
FX*
FXX*
FYI*
Golf*
Government Access
GSN*
Hallmark*
Hallmark Movies & Mysteries*
HGTV*
History*
HLN*
HSN*
ID*
IFC
Independent Film Channel*
INSP
Investigation Discovery*
ION
Jewelry Television*
Leased Access
Lifetime*
Lifetime Movie Network*
Lifetime Real Women*
LMN*
Logo
MLB*
MSNBC*
MTV*
MTV 2*
MTV Hits
MTV Jams
Music Choice^
National Geographic*
National Geographic Wild*
NBA*
NBC*
NBC Sports Network*
NFL NETWORK*
Nick JR*
Nick Toons*
Nickelodeon*
On Demand Channels*†
Outdoor Channel*
Ovation
OWN*
Oxygen*
Palladia*
Public Access
PBS*
QVC*
REELZ*
SCIENCE*
Shop Zeal
Smithsonian
SoapNet*
Speed*
Spike TV*
Sprout
Style*
Sundance*
SyFy*
TBN
TBS*
TCM*
Teen Nick
Telemundo*
Telemundo 2
The Weather Channel*
TLC*
TNT*
Travel Channel*
truTV*
TV Guide Network*
TV Land*
TV One*
TWC Deportes*
TWC News*
TWC SportsNet*
TWC SportsNet LA*
Univision*
UP*
USA*
Velocity*
VH 1*
VH 1 Classic*
WGN America*

*Also available in HD.

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.

Standard TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations. See channels by package in your area.

A & E*
ABC*
ABC Family*
AMC*
Animal Planet*
Azteca*
BET*
Bravo*
Cartoon Network*
CBS*
CNBC*
CNN*
Comedy Central*
C-SPAN*
C-SPAN 2*
C-SPAN 3*
CW*
Discovery*
Disney*
E!*
Educational Access
ESPN*
ESPN 2*
EVINE Live
Food Network*
Fox*
Fox Business Network*
Fox News Channel*
Fox Sports*
Fox Sports 1*
FX*
Galavision*
Golf*
Government Access
HGTV*
History*
HLN*
HSN*
Investigation Discovery*
Lifetime*
LMN*
MSNBC*
MTV*
Music Choice^
National Geographic*
NBC*
Nickelodeon*
Oxygen*
PAC 12*
Palladia*
PBS*
Public Access
QVC*
Spike TV*
SyFy*
TBS*
Telemundo*
The Weather Channel*
TLC*
TNT*
truTV*
TV Guide Network*
TV Land*
TWC Deportes*
TWC News*
TWC SportsNet*
TWC SportsNet LA*
Univision*
USA*
Velocity
VH 1*
WGN America*

*Also available in HD.

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.

Starter TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations. See channels by package in your area.

ABC*
CBS*
C-SPAN
C-SPAN 2
C-SPAN 3
CW*
Educational Access
EVINE Live
Fox*
Galavision
Government Access
HSN*
Music Choice^
NBC*
PBS*
Public Access
QVC*
SHOP NBC
TBN
TBS*
Telemundo*
TWC News*
Univision*
WGN America*

*Also available in HD.

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.