Cable Status

For the latest on outage information and cable status please call 643-2100.

To report or follow-up on a service outage in your area, please follow the directions listed below:

  • Call 643-2100 and enter the phone number associated with your account then select “Technical Support” as the reason for your call.
  • Our system will be able to recognize the area you are calling about and will be able to advise you of any known service interruption in your area.
  • Our automated system will also give you an option to receive a call back once services are restored.

Thank you for being an Oceanic Time Warner Cable customer.

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Planned Service Outages and Upgrades

Planned maintenances are subject to change and may not include any emergency maintenances that are required.

Thursday, 11 February 2016 | 08:00 AM – 04:00 PM  CANCELED
On Hawaii Island, in Hilo and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.


Tuesday, 16 February 2016 | 09:00 AM – 03:00 PM
On Oahu, in Aina Haina and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.

Wednesday, 17 February 2016 | 02:00 AM – 06:00 AM
Hawaii Statewide, video services including, but not limited to, Video On Demand, LookBack, StartOver, CallerID on TV services and some video channels may be intermittent or briefly unavailable due to network maintenance.

Wednesday, 17 February 2016 | 09:00 AM – 02:00 PM
On Oahu, in Honolulu, Punchbowl, Nuuanu and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.

Wednesday, 17 February 2016 | 10:00 AM – 02:00 PM
On Oahu, in Kapolei, Makakilo and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.

Wednesday, 17 February 2016 | 10:00 AM – 02:00 PM
On Maui, in Kahului, Haiku, Kula, Makawao, Paia, Wailuku, Pukalani and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.

Thursday, 18 February 2016 | 02:00 AM – 06:00 AM
On Maui, in Kahului, Haiku, Kula, Makawao, Paia, Wailuku, Pukalani and surrounding areas, video services including, but not limited to, Video On Demand, LookBack, StartOver, CallerID on TV services and some video channels may be intermittent or briefly unavailable due to network maintenance.

Thursday, 18 February 2016 | 10:00 AM – 02:00 PM
On Oahu, in Salt Lake, Ala Ilima and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.

 

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Last updated: Thursday, February 11, 2016 at 03:15 AM