Cable Status

Current outage information is no longer available on this web page.

For the latest on outage information please call 643-2100.

  • Enter the phone number associated with your account then select “Technical Support” as the reason for your call.
  • Our system will be able to recognize the area you are calling about and will be able to advise you of any known service interruption in your area.
  • Our automated system will also give you an option to receive a call back once services are restored.

Thank you for being an Oceanic Time Warner Cable customer.

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Planned Service Outages and Upgrades

Monday, 20 April 2015 | 09:00 PM – Tuesday, 21 April 2015 | 02:30 AM
Hawaii Statewide, MLB STRIKE ZONE HD and Nuvo HD channels may be unavailable.  In addition, users of Phone and Internet services may experience degraded services, latency, slow downloads or browsing/streaming issues due to network maintenance on the West Coast.

Tuesday, 21 April 2015 | 12:00 AM – 06:00 AM
On Oahu, in Downtown Honolulu, Kakaako, Waikiki and surrounding areas, Commercial Dedicated Access services may be intermittent or briefly unavailable due to network maintenance.

Tuesday, 21 April 2015 | 02:00 AM – 06:00 AM
On Maui, in Kihei, Wailuku, Kahului and surrounding areas, video services may be intermittent or briefly unavailable due to network maintenance.

Tuesday, 21 April 2015 | 02:00 AM – 06:00 AM
On Hawaii Island, in Kona, Holualoa, Captain Cook, Kealakekua, Kamuela, Waikoloa, Hawi, Kapaau, Naalehu, Pahala and surrounding areas, video services may be intermittent or briefly unavailable when Cable TV set top boxes auto-reboot due to network maintenance.

Tuesday, 21 April 2015 | 09:00 AM – 03:00 PM
On Oahu, in Kailua and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.

Wednesday, 22 April 2015 | 12:00 AM – 06:00 AM
Hawaii Statewide, provisioning services including MyServices, MyAccount services on oceanic.com and timewarnercable.com may be briefly unavailable due to maintenance.  Customers are advised to refrain from rebooting cable set top boxes and modems during this window.

Wednesday, 22 April 2015 | 12:00 AM – 05:00 AM
On Maui, in Ulupalakua, Wailuku and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.

Wednesday, 22 April 2015 | 12:00 AM – 06:00 AM
On Oahu, in Kapolei and surrounding areas, Internet and Phone services may be intermittent or briefly unavailable due to network maintenance.

Wednesday, 22 April 2015 | 09:00 AM – 03:00 PM
On Hawaii Island, in Naalehu and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.

Thursday, 23 April 2015 | 02:00 AM – 06:00 AM
On Hawaii Island, in Hilo, Honokaa, Laupahoehoe, Papaaloa, Pepeekeo, Keaau, Pahoa, Volcano, Punaluu, Naalehu, South Point, Ocean View, Hoopuloa and surrounding areas, video services may be intermittent or briefly unavailable when Cable TV set top boxes auto-reboot due to network maintenance.

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Last updated: Monday, April 20th, 2015 at 05:00 PM