Cable Status

Current outage information is no longer available on this web page.

For the latest on outage information please call 643-2100.

  • Enter the phone number associated with your account then select “Technical Support” as the reason for your call.
  • Our system will be able to recognize the area you are calling about and will be able to advise you of any known service interruption in your area.
  • Our automated system will also give you an option to receive a call back once services are restored.

Thank you for being an Oceanic Time Warner Cable customer.

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Planned Service Outages and Upgrades

Wednesday, 04 March 2015 | 12:00 AM – 06:00 AM
On Oahu, in Waipahu and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.

Wednesday, 04 March 2015 | 02:00 AM – 08:00 AM
On Maui, in Kihei, Wailuku and surrounding areas, video services may be intermittent or briefly unavailable due to network maintenance.

Thursday, 05 March 2015 | 12:00 AM – 03:00 AM
On Oahu, in Kaimuki, Waikiki, Honolulu and surrounding areas, Video On Demand, LookBack, StartOver, CallerID on TV services and some video channels may be intermittent or briefly unavailable due to network maintenance.

Thursday, 05 March 2015 | 02:00 AM – 08:00 AM
On Maui, in Lahaina, Kapalua and surrounding areas, video services may be intermittent or briefly unavailable due to network maintenance.

Friday, 06 March 2015 | 08:00 AM – 05:00 PM
On Hawaii Island, in Maunalani, Waikoloa and surrounding areas, Commercial Dedicated Access services may be intermittent or briefly unavailable due to network maintenance.

Saturday, 07 March 2015 | 12:00 AM – 05:00 AM
On Hawaii Island, in Hilo and surrounding areas, Commercial Dedicated Access services may be intermittent or briefly unavailable due to network maintenance.


Hawaii Statewide
Monday, March 9th through Friday, March 13th (7:00 AM – 12:00 PM Noon)
Video Services on some channels may be degraded or intermittent due to Solar Interference impacting Satellite feeds and transmissions. This may also affect the video quality or availability of some On Demand Services.

 

Monday, 09 March 2015 | 10:00 AM – 02:00 PM
On Oahu, in Pearl City, Aiea, Waipio, Waipahu and surrounding areas, Internet and Phone services may be intermittent or briefly unavailable due to network maintenance.

Monday, 09 March 2015 | 10:00 AM – 02:00 PM
On Oahu, in Punchbowl, Honolulu, Kakaako and surrounding areas, Internet and Phone services may be intermittent or briefly unavailable due to network maintenance.

Monday, 09 March 2015 | 11:00 PM – Tuesday, 10 March 2015 | 04:00 AM
On Oahu & Maui, KHNL, KHON, KITV, KWHE services may be intermittent or briefly unavailable due to network maintenance.

Tuesday, 10 March 2015 | 12:30 AM – 04:30 AM
Hawaii Statewide, Video services may be briefly unavailable when Cable TV set top boxes auto-reboot due to set top box firmware upgrades and network maintenance.

Tuesday, 10 March 2015 | 01:00 AM – 07:00 AM
On Hawaii Island, in Kona, Hookena, Captain Cook, Kailua-Kona, Maunalani, Waikoloa, Waimea, Kamuela, Hawi and surrounding areas, video services may be briefly unavailable when Cable TV set top boxes auto-reboot due to network maintenance.

Tuesday, 10 March 2015 | 10:00 AM – 02:00 PM
On Maui, in Waiehu, Waihee, Wailuku and surrounding areas, all services may be intermittent or briefly unavailable due to network maintenance.

Tuesday, 10 March 2015 | 11:00 PM – Wednesday, 11 March 2015 | 04:00 AM
On Oahu, in Kapolei, Waipahu, Ewa Beach and surrounding areas, Commercial Dedicated Access services may be intermittent or briefly unavailable due to network maintenance.

Tuesday, 10 March 2015 | 11:00 PM – Wednesday, 11 March 2015 | 04:00 AM
On Hawaii Island, in Maunalani, Waikoloa and surrounding areas, Commercial Dedicated Access services may be intermittent or briefly unavailable due to network maintenance.

Wednesday, 11 March 2015 | 12:00 AM – 06:00 AM
Hawaii Statewide, provisioning services including MyServices, MyAccount services on oceanic.com and timewarnercable.com may be briefly unavailable due to maintenance.  Customers are advised to refrain from rebooting cable set top boxes and modems during this window.

Wednesday, 11 March 2015 | 01:00 AM – 07:00 AM
On Hawaii Island, in Hilo, Honokaa, Laupahoehoe, Papaaloa, Pepeekeo, Keaau, Pahoa, Volcano, Punaluu, Naalehu, South Point, Ocean View, Hoopuloa and surrounding areas, video services may be briefly unavailable when Cable TV set top boxes auto-reboot due to network maintenance.

Wednesday, 11 March 2015 | 11:00 PM – Thursday, 12 March 2015 | 04:00 AM
On Maui, KHNL, KHON, KITV, KWHE services may be intermittent or briefly unavailable due to network maintenance.

Thursday, 12 March 2015 | 01:00 AM – 07:00 AM
On Hawaii Island, in Kapehu, Papaaloa, Laupahoehoe, Ninole, Hakalau and surrounding areas, video services may be briefly unavailable when Cable TV set top boxes auto-reboot due to network maintenance.

Thursday, 12 March 2015 | 02:00 AM – 08:00 AM
Hawaii Statewide, Video services may be briefly unavailable when Cable TV set top boxes auto-reboot due to set top box firmware upgrades and network maintenance.

Thursday, 12 March 2015 | 10:00 AM – 02:00 PM
On Oahu, in Pearl City, Aiea, Waipio, Waipahu and surrounding areas, Internet and Phone services may be intermittent or briefly unavailable due to network maintenance.

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Last updated: Wednesday, March 4th, 2015 at 05:15 PM