Customer Care Centers

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You may pay your bill at these convenient locations:

Oahu Customer Care Centers

Click here to view the Holiday Schedule for all Oahu Customer Care Centers.

 Oceanic Time Warner Cable
Address:P.O. Box 30050
City, State, Zip: Honolulu, Hawaii 96820-0050
Mail in your bill payments to this P.O. Box.
Do not mail payments to other office locations.
 Mililani Tech Park Office
Address:200 Akamainui St.
City, State, Zip:Mililani, Hawaii 96789
Hours:Monday through Friday: 7:30am - 6:00pm.
Saturday: 8:00am - 4:15pm.
Accepts:Cash, Check, Credit Card, Gift Certificates and Money Orders.
Drop Box:24 hours - outside main office. Processed the following workday, Mon-Fri.
Location:Directions & Map
 Ward Centers Office
Address:940 Auahi Street, 2nd Floor
City, State, Zip:Honolulu, Hawaii 96814
Hours:Monday to Saturday: 9:30am - 7:00pm.
Effective March 2, 2015, Hours of Operation will be Monday to Saturday: 8:30am - 6:00pm
Accepts:Cash, Check, Credit Card, Gift Certificates and Money Orders.
Drop Box:24 hours - front door. Processed the following workday, Mon-Fri.
Location:(Corner of Ward Ave. and Auahi St.) Directions & Map
 Hawaii Kai Office
Address:Koko Marina Shopping Center
7192 Kalanianaole Hwy.
City, State, Zip:Honolulu, Hawaii 96825
Hours:Mon., Tues., Thurs., Fri.: 8:30am - 5:00pm.
Wednesday: 8:30am - 6:00pm.
(closed from 1:00pm -2:00pm.)
Accepts:Cash, Check, Credit Card, Gift Certificates and Money Orders.
Drop Box:24 hours - outside front door. Processed the following workday,
Location:Directions & Map
 Kaneohe Office
Address:Windward City Shopping Center
45-480 Kaneohe Bay Drive
City, State, Zip:Kaneohe, Hawaii 96744
Hours:Mon., Tues., Thurs. - Sat.: 9:00am - 5:00pm.
Accepts:Cash, Check, Credit Card, Gift Certificates and Money Orders.
Drop Box:None.
Location:Directions & Map
 Hickam AFB Office
Address:Hickam Exchange Bldg 1232
City, State, Zip:Hickam, Hawaii 96853
Hours:Monday through Friday: 9:00am - 5:00pm
(closed from 1:00pm - 2:00pm)
Accepts:Cash, Check, Credit Card, Gift Certificates and Money Orders.
Drop Box:24 hours - outside office. Before 4:30pm, processed same day. After 4:30pm, processed the following business day.
Location:Directions & Map
 Navy Exchange Kiosk - Sales Only
Address:4725 Bougainville Drive, Building 631
City, State, Zip:Honolulu, HI 96818
Hours:Monday through Sunday: 9:00am - 9:00pm (closed from 1:00pm - 2:00pm)
Accepts:Sales only. No payments or equipment exchanges.
Drop Box:None.
Location:Kiosk is located on the first floor, at the base of the escalator.
Directions & Map
 Foodland and Sack 'n Save
Locations:Foodland and Sack 'n Save Courtesy Counters
Accepts:Cash, Check and Money Order payments between 7:00am and 7:00pm.
Note:Each store charges a handling fee. You must provide your Oceanic account number or Oceanic bill statement.

Maui Customer Care Centers

Click here to view the Holiday Schedule for all Maui Customer Care Centers.

 Kahului Office
Address:158 Ma'a Street
City, State, Zip:Kahului, Hawaii 96732
Hours:Monday through Friday: 8:00am - 6:00pm.
Saturday: 9:00 am - 3:00 pm.
Accepts:Cash, Check, Credit Card, Gift Certificates and Money Orders.
Drop Box:24 hours - outside main office. Processed by the following business day.
Location:Directions & Map
 Lahaina Office
Address:910 Honoapiilani Hwy
Suite 6
City, State, Zip:Lahaina, Hawaii 96761
Hours:Monday through Friday: 8:00am - 5:00pm
(closed from 1:00pm - 2:00pm).
Saturday: 9:00am - 3:00pm.
Accepts:Cash, Check, Credit Card, Gift Certificates and Money Orders.
Drop Box:24 hours - outside main office. Processed by the following business day.
Location:Directions & Map

Big Island Customer Care Centers

Click here to view the Holiday Schedule for all Big Island Customer Care Centers.

 Hilo Office
Address:548 Kanoelehua Ave.
City, State, Zip:Hilo, Hawaii 96720
Hours:Monday through Thursday: 8:30am - 4:30pm.
Friday: 8:30am. - 6:00pm.
Saturday: 9:00am - 1:00pm.
Accepts:Cash, Check, Credit Card, Gift Certificates and Money Orders.
Drop Box:24 hours - outside main office. Processed by the following business day.
Location:Directions & Map
 Kona Office
Address:73-4876 Kanalani Street
City, State, Zip:Kailua-Kona, Hawaii 96740
Hours:Monday through Friday: 8:00am - 5:00pm
Saturday: 9:00am - 1:00pm.
Accepts:Cash, Check, Credit Card, Gift Certificates and Money Orders.
Drop Box:24 hours - outside main office. Processed by the following business day.
Location:Directions & Map

Kauai Customer Care Centers

Click here to view the Holiday Schedule for all Kauai Customer Care Centers.

 Lihue Office
Address:Lihue Industrial Park - Phase 2
3022 Peleke Street
City, State, Zip:Lihue, Hawaii 96766
Hours:Monday through Friday: 8:00am - 5:00pm.
Saturday: 8:00am - 1:30pm.
Accepts:Cash, Check, Credit Card, Gift Certificates and Money Orders.
Drop Box:24 hours - (in lobby or door slot) Business hours - processed same day. After hours - processed next day.
downloadDirections & Map
 Princeville Mail Service Center
Address:Princeville Shopping Center
5-4280 Kuhio Hwy
City, State, Zip:Princeville, Hawaii 96722
Drop Box:Payments only. Processed on the following business day.
Location:Directions & Map

Lanai Customer Care Center

 Lanai Office
Address:730 Lanai Ave.
Suite # 118A
City, State, Zip:Lanai City, Hawaii 96763
Hours:Thursday: 8:00am. - 12:00pm.
Friday: 1:00pm. - 5:00pm.
Accepts:Check or Cash - exact amount only.
Drop Box:None.
Location:Directions & Map

Molokai Customer Care Center

 Molokai Office
Address:On Uili St., Lot 18 Go west of Kaunakakai onto Maunaloa Highway - across the 7th Day Adventist Church.
Hours:Friday: 8:00am - 4:15pm
(closed from 11:30am -12:30pm)
Accepts:Cash, Check, Credit Card, Gift Certificates and Money Orders.
Drop Box:None.
Location:Directions & Map