Customer Care Centers

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Authorized Retailers

You may pay your bill at these convenient locations:

Oahu Customer Care Centers
  Oceanic Time Warner Cable
Address: P.O. Box 30050
City, State, Zip: Honolulu, Hawaii 96820-0050
Note: Mail in your bill payments to this P.O. Box.
Do not mail payments to other office locations.
  Mililani Tech Park Office
Address: 200 Akamainui St.
City, State, Zip: Mililani, Hawaii 96789
Hours: Monday through Friday: 7:30am. - 6:00pm.
Saturday: 8:00am - 4:15pm.
Accepts: Cash, Check, Credit Card, Gift Certificates and Money Orders.
Drop Box: 24 hours - outside main office. Processed the following workday, Mon-Fri.
Location: Directions & Map
  Ward Centers Office
Address: 940 Auahi Street, 2nd Floor
City, State, Zip: Honolulu, Hawaii 96814
Hours: Monday to Saturday: 9:30am - 7:00pm.
Accepts: Cash, Check, Credit Card, Gift Certificates and Money Orders.
Drop Box: 24 hours - front door.  Processed the following workday, Mon-Fri.
Location: (Corner of Ward Ave. and Auahi St.) Directions & Map
  Hawaii Kai Office
Address: Koko Marina Shopping Center
7192 Kalanianaole Hwy.
City, State, Zip: Kaneohe, Hawaii 96825
Hours: Mon., Tues., Thurs., Fri.: 8:30am - 5:00pm.
Wednesday: 8:30am - 6:00pm.
(closed from 1:00pm - 2:00pm).
Accepts: Cash, Check, Credit Card, Gift Certificates and Money Orders.
Drop Box: 24 hours - outside front door. Processed the following workday, Mon-Fri.
Location: Directions & Map
  Kaneohe Office
Address: Windward City Shopping Center
45-480 Kaneohe Bay Drive
City, State, Zip: Kaneohe, Hawaii 96744
Hours: Mon., Tues., Thurs. - Sat.: 9:00am - 5:00pm.
Accepts: Cash, Check, Credit Card, Gift Certificates and Money Orders.
Drop Box: None.
Location: Directions & Map
  Hickam AFB Office
Address: Hickam Exchange
Bldg 1232
City, State, Zip: Hickam, Hawaii 96853
Hours: Monday through Friday: 9:00am - 5:00pm
(closed from 1:00pm - 2:00pm)
Accepts: Cash, Check, Credit Card, Gift Certificates and Money Orders.
Drop Box: 24 hours - outside office. Before 4:30pm, processed same day. After 4:30pm, processed the following business day.
Location: Directions & Map
  Foodland and Sack 'n Save
Locations: Foodland and Sack 'n Save Courtesy Counters
Accepts: Cash, Check and Money Order payments between 7:00am and 7:00pm.
Note: Each store charges a handling fee. You must provide your Oceanic account number or Oceanic bill statement.
   
Maui Customer Care Centers
  Kahului Office
Address: 158 Ma'a Street
City, State, Zip: Kahului, Hawaii 96732
Hours: Monday through Friday: 8:00am - 6:00pm.
Saturday: 9:00 am - 3:00 pm.
Accepts: Cash, Check, Credit Card, Gift Certificates and Money Orders.
Drop Box: 24 hours - outside main office. Processed by the following business day.
Location: Directions & Map
  Lahaina Office
Address: 910 Honoapiilani Hwy
Suite 6
City, State, Zip: Lahaina, Hawaii 96761
Hours: Monday through Friday: 8:00am - 5:00pm
(closed from 1:00pm - 2:00pm).
Saturday: 9:00am - 3:00pm.
Accepts: Cash, Check, Credit Card, Gift Certificates and Money Orders.
Drop Box: 24 hours - outside main office. Processed by the following business day.
Location: Directions & Map
   
Big Island Customer Care Centers
  Hilo Office
Address: 548 Kanoelehua Ave.
City, State, Zip: Hilo, Hawaii 96720
Hours: Monday through Thursday: 8:30am - 4:30pm.
Friday: 8:30am. - 6:00pm.
Saturday: 9:00am - 1:00pm.
Accepts: Cash, Check, Credit Card, Gift Certificates and Money Orders.
Drop Box: 24 hours - outside main office. Processed by the following business day.
Location: Directions & Map
  Kona Office
Address: 73-4876 Kanalani Street
City, State, Zip: Kailua-Kona, Hawaii 96740
Hours: Monday through Friday: 8:00am - 5:00pm
Saturday: 9:00am - 1:00pm.
Accepts: Cash, Check, Credit Card, Gift Certificates and Money Orders.
Drop Box: 24 hours - outside main office. Processed by the following business day.
Location: Directions & Map
   
Kauai Customer Care Centers
  Lihue Office
Address: Lihue Industrial Park - Phase 2
3022 Peleke Street
City, State, Zip: Lihue, Hawaii 96766
Hours: Monday through Friday: 8:00am - 5:00pm.
Saturday: 8:00am. - 1:30pm.
Accepts: Cash, Check, Credit Card, Gift Certificates and Money Orders.
Drop Box: 24 hours - (in lobby or door slot) Business hours - processed same day. After hours - processed next day.
Location: Directions & Map
  Princeville Mail Service Center
Address: Princeville Shopping Center
5-4280 Kuhio Hwy
City, State, Zip: Princeville, Hawaii 96722
Drop Box: Payments only. Processed on the following business day.
Location: Directions & Map
   
Lanai Customer Care Center
  Lanai Office
Address: 730 Lanai Ave.
Suite # 118A
City, State, Zip: Lanai City, Hawaii 96763
Hours: Thursday: 8:00am. - 12:00pm.
Friday: 1:00pm. - 5:00pm.
Accepts: Check or Cash - exact amount only.
Drop Box: None.
Location: Directions & Map
   
Molokai Customer Care Center
  Molokai Office
Address: On Uili St., Lot 18 Go west of Kaunakakai onto Maunaloa Highway - across the 7th Day Adventist Church.
Hours: Friday: 8:00am - 4:15pm
(closed from 11:30am -12:30pm)
Accepts: Cash, Check, Credit Card, Gift Certificates and Money Orders.
Drop Box: None.
Location: Directions & Map