Why am I still receiving bills from my former phone company?

If you switched phone service during the middle of the billing cycle with your former phone company, In order to close out your account, the carrier will send you a bill for the last days that you had service. If you received a new telephone number from Time Warner Cable, you will need to call your former phone company to cancel your former service. If you did NOT call your former phone company to cancel service, you may be receiving bills from them because they still consider you to be an active customer. Call your former phone company to cancel your service.

What kind of fees will I be charged?

Check with your local Time Warner Cable office. We understand that fees can be frustrating and have made every effort to minimize Digital Phone service fees. Many traditional phone companies charge regulatory, state and federal fees, so that’s additional money you’ll be saving by making the switch to Digital Phone service from Time Warner Cable.

What kind of taxes will I be charged?

All Digital Phone service customers will pay state and federal taxes similar to those paid to previous local and long distance providers. To find out what your taxes will be per month, please check with your local Time Warner Cable office. Of course, if you make calls to international locations or use Operator Services or Directory Assistance, your taxes will increase based on usage.

Are there extra charges associated with Digital Phone service?

Yes. In addition to Digital Phone service’s low monthly price for unlimited local, in-state and long distance calling throughout the United States, Canada and Puerto Rico you will be charged extra, but at competitive rates, for calls to international locations, Directory Assistance and some Operator Services. Please note that international calls that terminate at mobile devices incur additional charges. You will also be billed for taxes and fees associated with Digital Phone service. Call details are also available in the Home Phone section of your My Account.

Are there extra charges associated with Digital Phone service?

Yes. In addition to Digital Phone service’s low monthly price for unlimited local, in-state and long distance calling throughout the United States, Canada and Puerto Rico you will be charged extra, but at competitive rates, for calls to international locations, Directory Assistance and some Operator Services. Please note that international calls that terminate at mobile devices incur additional charges. You will also be billed for taxes and fees associated with Digital Phone service. Call details are also available in the Home Phone section of your My Account.

Do I have to pay the entire monthly rate if I signed up for the Digital Phone service mid-month?

Your monthly fee for the first month will be based on the number of days we provided you with service. Of course, additional charges for any calls to international locations, Directory Assistance and Operator Services will be billed for the month those charges were incurred.

Will I be provided with a detailed breakdown of my call activity with Digital Phone service?

Yes. You can access a detailed breakdown of your Digital Phone service call activity information in the Home Phone section of your My Account.

Will I receive a separate bill for Digital Phone service?

No. Digital Phone service will appear as a line item on your Time Warner Cable monthly statement. Additional charges for any calls made to international locations, Directory Assistance and Operator Services will appear on additional lines on the same bill. One of the greatest benefits of the Digital Phone calling plan is the convenience of receiving one bill for your local and long distance service along with your other services from Time Warner Cable.

How will Digital Phone service be billed?

Your Digital Phone service calling plan charges will appear on your Time Warner Cable bill. Additional charges for any calls made to international locations, Directory Assistance and Operator Services will appear as line items on the same bill. Call details are also available in the Home Phone section of your My Account.

Does Time Warner Cable's 30-Day, money back guarantee apply to Digital Phone service?

Yes. Time Warner Cable is confident that you’ll enjoy the simplicity of using Digital Phone service. However, in the unlikely event that you do not wish to keep the service, you’re eligible for a 30-Day money back guarantee, as with all Time Warner Cable products. Additional charges for services incurred during the first 30 days, (i.e., calls to international locations, Operator Services and Directory Assistance), are independent of this guarantee.

Does Time Warner Cable's 30-Day, money back guarantee apply to Digital Phone service?

Yes. Time Warner Cable is confident that you’ll enjoy the simplicity of using Digital Phone service. However, in the unlikely event that you do not wish to keep the service, you’re eligible for a 30-Day money back guarantee, as with all Time Warner Cable products. Additional charges for services incurred during the first 30 days, (i.e., calls to international locations, Operator Services and Directory Assistance), are independent of this guarantee.

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EPIX

Digital TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations.
See channels by package in your area.

A & E*
ABC*
ABC Family*

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.

Digital TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations. See channels by package in your area.

A & E*
ABC*
ABC Family*

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.

Preferred TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations. See channels by package in your area.

A & E*
ABC*
ABC Family*
Al Jazeera America
AMC*
American Heroes Channel
Animal Planet*
Aspire
Azteca*
BBC America*
BBC World News
BET*
Big Ten Network*
Bloomberg*
Bravo*
Cartoon Network*
CBS*
CCTV News
Centric
Chiller
CLOO
CMT*
CNBC*
CNBC World
CNN*
Comedy Central*
Cooking Channel*
C-SPAN*
C-SPAN 2*
C-SPAN 3*
CW*
Daystar
Destination America*
Discovery*
Discovery - Fit & Health*
Disney*
Disney Junior*
Disney XD*
DIY*
E!*
Educational Access
ESPN*
ESPN Deportes*
ESPN 2*
ESPN News*
ESPN University*
EVINE Live
EWTN*
Food Network*
Fox*
Fox Business Network*
Fox Deportes*
Fox Movie Channel*
Fox News Channel*
Fox Sports*
Fox Sports 2*
FUSE*
FX*
FXX*
FYI*
Golf*
Government Access
GSN*
Hallmark*
Hallmark Movies & Mysteries*
HGTV*
History*
HLN*
HSN*
ID*
IFC
Independent Film Channel*
INSP
Investigation Discovery*
ION
Jewelry Television*
Leased Access
Lifetime*
Lifetime Movie Network*
Lifetime Real Women*
LMN*
Logo
MLB*
MSNBC*
MTV*
MTV 2*
MTV Hits
MTV Jams
Music Choice^
National Geographic*
National Geographic Wild*
NBA*
NBC*
NBC Sports Network*
NFL NETWORK*
Nick JR*
Nick Toons*
Nickelodeon*
On Demand Channels*†
Outdoor Channel*
Ovation
OWN*
Oxygen*
Palladia*
Public Access
PBS*
QVC*
REELZ*
SCIENCE*
Shop Zeal
Smithsonian
SoapNet*
Speed*
Spike TV*
Sprout
Style*
Sundance*
SyFy*
TBN
TBS*
TCM*
Teen Nick
Telemundo*
Telemundo 2
The Weather Channel*
TLC*
TNT*
Travel Channel*
truTV*
TV Guide Network*
TV Land*
TV One*
TWC Deportes*
TWC News*
TWC SportsNet*
TWC SportsNet LA*
Univision*
UP*
USA*
Velocity*
VH 1*
VH 1 Classic*
WGN America*

*Also available in HD.

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.

Standard TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations. See channels by package in your area.

A & E*
ABC*
ABC Family*
AMC*
Animal Planet*
Azteca*
BET*
Bravo*
Cartoon Network*
CBS*
CNBC*
CNN*
Comedy Central*
C-SPAN*
C-SPAN 2*
C-SPAN 3*
CW*
Discovery*
Disney*
E!*
Educational Access
ESPN*
ESPN 2*
EVINE Live
Food Network*
Fox*
Fox Business Network*
Fox News Channel*
Fox Sports*
Fox Sports 1*
FX*
Galavision*
Golf*
Government Access
HGTV*
History*
HLN*
HSN*
Investigation Discovery*
Lifetime*
LMN*
MSNBC*
MTV*
Music Choice^
National Geographic*
NBC*
Nickelodeon*
Oxygen*
PAC 12*
Palladia*
PBS*
Public Access
QVC*
Spike TV*
SyFy*
TBS*
Telemundo*
The Weather Channel*
TLC*
TNT*
truTV*
TV Guide Network*
TV Land*
TWC Deportes*
TWC News*
TWC SportsNet*
TWC SportsNet LA*
Univision*
USA*
Velocity
VH 1*
WGN America*

*Also available in HD.

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.

Starter TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations. See channels by package in your area.

ABC*
CBS*
C-SPAN
C-SPAN 2
C-SPAN 3
CW*
Educational Access
EVINE Live
Fox*
Galavision
Government Access
HSN*
Music Choice^
NBC*
PBS*
Public Access
QVC*
SHOP NBC
TBN
TBS*
Telemundo*
TWC News*
Univision*
WGN America*

*Also available in HD.

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.