What if my service is changed without my permission?

This is called “Slamming” and it’s illegal. If your local, in-state, or long distance service is switched without your permission, contact your local (Public Utilities Commission) or contact the FCC at 1-888-225-5322 and www.fcc.gov.

What if I have a problem?

For a problem with your bill or service, call Oceanic Time Warner Cable. If your concern is not resolved, ask to speak with a supervisor. If you are still not satisfied, contact the consumer hotline at your local PUC (Public Utilities Commission) or the FCC (Federal Communications Commission). (The hotline staff will review rules with you, advise you of your rights, and, if needed, work with you and the company to try and resolve your problem.) To contact the FCC, call 1-888-225-5322 or go to www.fcc.gov.

What if I have a problem?

For a problem with your bill or service, call Oceanic Time Warner Cable. If your concern is not resolved, ask to speak with a supervisor. If you are still not satisfied, contact the consumer hotline at your local PUC (Public Utilities Commission) or the FCC (Federal Communications Commission). (The hotline staff will review rules with you, advise you of your rights, and, if needed, work with you and the company to try and resolve your problem.) To contact the FCC, call 1-888-225-5322 or go to www.fcc.gov.

How do I refer someone to Home Phone service?

Refer customers here.

Is there a phone number I can call or a web site I can visit to learn more about Home Phone service?

You can get answers to your questions by visiting going here. Customers also have the option of signing up online for the Home Phone service.

Can I use Home Phone service for my business?

No, Home Phone service is a residential telephone service.

Can I use my High Speed modem to access the Internet and talk on the phone at the same time?

Yes. Your High Speed modem will allow you to access the Internet and talk on the phone at the same time because each feature of your modem is independent.

Do I have to subscribe to other services from Time Warner Cable to get Home Phone service?

No. Time Warner Cable offers Home Phone service in a majority of communities in our service areas.

If you subscribe to Video and Internet services from Time Warner Cable, you’ll pay just $39.95 per month for Home Phone.

If you subscribe to Video or Internet service from Time Warner Cable you’ll pay just $44.95 per month for Home Phone.

If you only subscribe to Home Phone service from Time Warner Cable, you’ll pay just $49.95 per month for phone service.

Can I order more than one phone line with Home Phone service?

No, not at this time. Time Warner Cable plans to make this option available soon.

Can I call 911 using Home Phone service?

Yes, absolutely. Safety is an important consideration and Home Phone service provides enhanced 911 service which transmits your address and phone number to emergency services should you need to dial 911. Please note that Home Phone service does not include back-up power. As in the case with a cordless phone, should there be a power outage, Home Phone service, including the ability to access 911 services, will not be available until the power is restored.

Can I call 911 using Home Phone service?

Yes, absolutely. Safety is an important consideration and Home Phone service provides enhanced 911 service which transmits your address and phone number to emergency services should you need to dial 911. Please note that Home Phone service does not include back-up power. As in the case with a cordless phone, should there be a power outage, Home Phone service, including the ability to access 911 services, will not be available until the power is restored.

Will I hear a difference in my long distance calls with Home Phone service?

No. Although some customers have told us they receive a clearer connection with Home Phone service, you shouldn’t experience any changes in the quality of your local, in-state or long distance calls.

Can I receive collect calls with Home Phone service?

Yes, you can receive collect calls as you normally would. Collect call charges will appear on your monthly bill as a lump sum on the line: Directory Assistance and Operator Services Call details are available online.

Can I use my calling card for long distance calls with Home Phone service?

You might not have to use calling cards anymore. The Home Phone service calling plan includes unlimited long distance calling throughout the United States and Canada for one simple monthly price, as low as $39.95. So now, you may only need to use your calling card to make calls away from home. Currently, Time Warner Cable does not offer a calling card connected with Home Phone service.

Can I use my calling card for long distance calls with Home Phone service?

You might not have to use calling cards anymore. The Home Phone service calling plan includes unlimited long distance calling throughout the United States and Canada for one simple monthly price, as low as $39.95. So now, you may only need to use your calling card to make calls away from home. Currently, Time Warner Cable does not offer a calling card connected with Home Phone service.

How do I make an international call with Home Phone service?

There are no changes to how you make an international call with Home Phone service. Just dial as you normally would. (Example: 011 + country code + city code + plus the number of the person or company you are trying to call).

How do I make an international call with Home Phone service?

There are no changes to how you make an international call with Home Phone service. Just dial as you normally would. (Example: 011 + country code + city code + plus the number of the person or company you are trying to call).

Can I make international calls with Home Phone service?

Yes. You can make international calls with Home Phone service. Calls to international locations are billed at rates competitive with other major providers. And there are no changes to how you make international calls with Home Phone service. Just dial as you normally would.

Are calls to U.S. Territories included in Home Phone unlimited long distance calling service?

The US territories that are included are: American Samoa, Guam, US Virgin Islands, Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Islands, Navassa Islands, Northern Mariana Islands, Palmyra Atoll, Puerto Rico, and Wake Island.

Calls to the following U.S. Territories are NOT included in Home Phone’s unlimited long distance calling service: Guantanamo Bay & the Marshall Islands. Rates for calls to these areas are competitive with other major long-distance providers.

How do I make a long distance call with Home Phone service?

There are no changes to how you make a long distance call with Home Phone service. Just dial like you normally would. Of course, your long distance calling is unlimited so you can call anywhere in the United States and Canada at any time of the day or night without worrying about additional call charges.

Can I make long distance calls with Home Phone service?

Yes. Home Phone service allows you to call anyone, anytime, anywhere in the United States, Canada and Puerto Rico for one simple monthly price as low as $39.95 per month. Calls to international locations are billed at rates competitive with other major providers

Can I make long distance calls with Home Phone service?

Yes. Home Phone service allows you to call anyone, anytime, anywhere in the United States, Canada and Puerto Rico for one simple monthly price as low as $39.95 per month. Calls to international locations are billed at rates competitive with other major providers

What does Home Phone service offer?

The power to call anyone, anytime, anywhere in United States and Canada as often as you like for one monthly price as low as $39.95.

Many of the most popular and convenient calling features at no additional charge including:

  • Call Waiting
  • Caller ID
  • Speed Dial
  • Call Forwarding

What does Home Phone service offer?

The power to call anyone, anytime, anywhere in United States and Canada as often as you like for one monthly price as low as $39.95.

Many of the most popular and convenient calling features at no additional charge including:

  • Call Waiting
  • Caller ID
  • Speed Dial
  • Call Forwarding

What will happen to my DSL service when I switch to Home Phone service?

If you are a DSL subscriber and you wish to use Home Phone service on all of the telephone jacks in your home, then you will have to contact your DSL provider to disconnect your DSL service prior to your Home Phone service installation appointment. If you wish to keep your DSL service, then we cannot provide you with Home Phone service with whole-home wiring unless you maintain a separate analog phone line for your DSL service.

Time Warner Cable recommends that you replace your DSL service with Oceanic Time Warner Cable Internet.

What will happen to my DSL service when I switch to Home Phone service?

If you are a DSL subscriber and you wish to use Home Phone service on all of the telephone jacks in your home, then you will have to contact your DSL provider to disconnect your DSL service prior to your Home Phone service installation appointment. If you wish to keep your DSL service, then we cannot provide you with Home Phone service with whole-home wiring unless you maintain a separate analog phone line for your DSL service.

Time Warner Cable recommends that you replace your DSL service with Oceanic Time Warner Cable Internet.

Can I choose my own Long Distance Carrier?

By subscribing to Home Phone service, you are choosing Time Warner Cable as your Long Distance Carrier and you’ll receive unlimited long distance calling throughout the United States and Canada, plus unlimited local and in-state calling, for as low as $39.95 per month.

Can I choose my own Long Distance Carrier?

By subscribing to Home Phone service, you are choosing Time Warner Cable as your Long Distance Carrier and you’ll receive unlimited long distance calling throughout the United States and Canada, plus unlimited local and in-state calling, for as low as $39.95 per month.

Can I disconnect my current phone service once Home Phone service has been installed?

Yes. If you keep your current telephone number, you do not need to contact your current phone service provider. You will continue to receive service from your current phone provider until Time Warner Cable completes your Home Phone service installation. Once Home Phone service installation is complete and your phone number is successfully transferred, Time Warner Cable will contact your current phone service provider to ensure your previous phone service is disconnected.

If you receive a new telephone number from Time Warner Cable and no longer desire phone service from your current phone service provider, then you will need to contact your current phone service provider to disconnect your current phone service. We recommend that you disconnect your current phone service after the Time Warner Home Phone service installation is complete so you are not without phone service.

Can I disconnect my current phone service once Home Phone service has been installed?

Yes. If you keep your current telephone number, you do not need to contact your current phone service provider. You will continue to receive service from your current phone provider until Time Warner Cable completes your Home Phone service installation. Once Home Phone service installation is complete and your phone number is successfully transferred, Time Warner Cable will contact your current phone service provider to ensure your previous phone service is disconnected.

If you receive a new telephone number from Time Warner Cable and no longer desire phone service from your current phone service provider, then you will need to contact your current phone service provider to disconnect your current phone service. We recommend that you disconnect your current phone service after the Time Warner Home Phone service installation is complete so you are not without phone service.

Does Home Phone service replace my current residential phone service?

Yes. If you keep your phone number, we will inform your old provider that Time Warner Cable is providing service. If you receive a new phone number, you will need to contact your old provider to disconnect service after your Home Phone installation is complete.

Does Home Phone service replace my current residential phone service?

Yes. If you keep your phone number, we will inform your old provider that Time Warner Cable is providing service. If you receive a new phone number, you will need to contact your old provider to disconnect service after your Home Phone installation is complete.

What does Home Phone service from Time Warner Cable offer that my current phone service may not?

Home Phone service from Time Warner Cable offers:

  • The ability to call anyone, anytime, anywhere in the United States, Canada and Puerto Rico as frequently as you like for one low monthly price, as low as $39.95. Popular calling features ‘ Call Waiting, Caller ID, Call Forwarding, Speed Dial and more ‘ are included at no extra cost.
  • The convenience of one bill for local and long-distance service.

Can I have all the phones in my home connected to Home Phone service?

Yes, all of the phones in your home can be connected to Home Phone service. And Home Phone service will work with all of your existing, working telephones and jacks, so there’s no new equipment to purchase.

Can I have all the phones in my home connected to Home Phone service?

Yes, all of the phones in your home can be connected to Home Phone service. And Home Phone service will work with all of your existing, working telephones and jacks, so there’s no new equipment to purchase.

What is Home Phone?

Home Phone is a multi-featured, residential phone service available from Time Warner Cable. Home Phone service is as easy to use as your existing phone service from your traditional phone company. Plus, you get all the benefits of Home Phone service, which include unlimited local, in-state and long distance calling throughout the United States, Canada and Puerto Rico, all for one simple monthly price as low as $39.95.

What is Home Phone?

Home Phone is a multi-featured, residential phone service available from Time Warner Cable. Home Phone service is as easy to use as your existing phone service from your traditional phone company. Plus, you get all the benefits of Home Phone service, which include unlimited local, in-state and long distance calling throughout the United States, Canada and Puerto Rico, all for one simple monthly price as low as $39.95.

How much will I save with Home Phone service?

A simple way to know if you will save money is to add your current Local bill and your Long Distance bill together. If the total is more than $49.95 per month, chances are you’ll save by switching to Home Phone service. Home Phone service also offers the convenience of unlimited calling within the United States and Canada, so you never have to worry about your bill going up in any particular month.

If you subscribe to Video and Internet services from Time Warner Cable, you’ll pay just $39.95 per month for Home Phone service.

If you subscribe to Video or Internet service from Time Warner Cable, you’ll pay just $44.95 per month for Home Phone service.

If you only subscribe to Home Phone service from Time Warner Cable, you’ll pay just $49.95 per month for Home Phone service.

How much will I save with Home Phone service?

A simple way to know if you will save money is to add your current Local bill and your Long Distance bill together. If the total is more than $49.95 per month, chances are you’ll save by switching to Home Phone service. Home Phone service also offers the convenience of unlimited calling within the United States and Canada, so you never have to worry about your bill going up in any particular month.

If you subscribe to Video and Internet services from Time Warner Cable, you’ll pay just $39.95 per month for Home Phone service.

If you subscribe to Video or Internet service from Time Warner Cable, you’ll pay just $44.95 per month for Home Phone service.

If you only subscribe to Home Phone service from Time Warner Cable, you’ll pay just $49.95 per month for Home Phone service.

Who can get Home Phone service?

Time Warner Cable offers Home Phone service in a majority of communities in our service areas.

Who can get Home Phone service?

Time Warner Cable offers Home Phone service in a majority of communities in our service areas.

Can I keep my current phone number?

Yes, in nearly every case you will be able to keep your existing phone number and receive Home Phone service from Time Warner Cable. This means that you will continue to receive calls from your family and friends without having to notify them of a new telephone number. We do need to verify availability for each phone number.

Can I keep my current phone number?

Yes, in nearly every case you will be able to keep your existing phone number and receive Home Phone service from Time Warner Cable. This means that you will continue to receive calls from your family and friends without having to notify them of a new telephone number. We do need to verify availability for each phone number.

Is there a fee to switch to Home Phone service?

No, there is no charge for switching to Home Phone service. Installation is free at this time and Time Warner Cable gives you a 30-day money back guarantee with all its services.

What is the benefit of getting unlimited local, in-state and long distance calling in the United States and Canada from Home Phone service?

The benefit of getting unlimited local, in-state and long distance calling anytime, anywhere in the U.S. and Canada from Home Phone service is that your phone bill remains as low as $39.95 per month. Home Phone service has many benefits including simplicity when compared to confusing telephone calling plans that charge per minute rates which fluctuate based on time of day or day of the week.

How much is Home Phone service?

Home Phone service offers unlimited local, in-state and long distance calling in the United States, Canada and Puerto Rico for as low as $39.95 per month. Home Phone service also includes many popular calling features like Caller ID, Call Waiting, Call Forwarding, Speed Dial and more at no extra cost.

Customers who subscribe to Internet and cable service from Oceanic Time Warner Cable can get Home Phone service for just $39.95 per month.

Customers who subscribe to cable or Standard Internet service from Time Warner Cable can get Home Phone service for just $44.95 per month.

Customers who subscribe to Home Phone only can get this service for just $49.95 per month.

How much is Home Phone service?

Home Phone service offers unlimited local, in-state and long distance calling in the United States, Canada and Puerto Rico for as low as $39.95 per month. Home Phone service also includes many popular calling features like Caller ID, Call Waiting, Call Forwarding, Speed Dial and more at no extra cost.

Customers who subscribe to Internet and cable service from Oceanic Time Warner Cable can get Home Phone service for just $39.95 per month.

Customers who subscribe to cable or Standard Internet service from Time Warner Cable can get Home Phone service for just $44.95 per month.

Customers who subscribe to Home Phone only can get this service for just $49.95 per month.

What is Home Phone service?

Home Phone service allows customers to make unlimited local, in-state and long distance calls to anywhere in the United States, Canada and Puerto Rico for one simple price as low as $39.95 per month.

Home Phone service also includes many popular calling features like Caller ID, Call Waiting, Call Forwarding, Speed Dial and more at no additional charge.

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Digital TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations.
See channels by package in your area.

A & E*
ABC*
ABC Family*

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.

Digital TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations. See channels by package in your area.

A & E*
ABC*
ABC Family*

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.

Preferred TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations. See channels by package in your area.

A & E*
ABC*
ABC Family*
Al Jazeera America
AMC*
American Heroes Channel
Animal Planet*
Aspire
Azteca*
BBC America*
BBC World News
BET*
Big Ten Network*
Bloomberg*
Bravo*
Cartoon Network*
CBS*
CCTV News
Centric
Chiller
CLOO
CMT*
CNBC*
CNBC World
CNN*
Comedy Central*
Cooking Channel*
C-SPAN*
C-SPAN 2*
C-SPAN 3*
CW*
Daystar
Destination America*
Discovery*
Discovery - Fit & Health*
Disney*
Disney Junior*
Disney XD*
DIY*
E!*
Educational Access
ESPN*
ESPN Deportes*
ESPN 2*
ESPN News*
ESPN University*
EVINE Live
EWTN*
Food Network*
Fox*
Fox Business Network*
Fox Deportes*
Fox Movie Channel*
Fox News Channel*
Fox Sports*
Fox Sports 2*
FUSE*
FX*
FXX*
FYI*
Golf*
Government Access
GSN*
Hallmark*
Hallmark Movies & Mysteries*
HGTV*
History*
HLN*
HSN*
ID*
IFC
Independent Film Channel*
INSP
Investigation Discovery*
ION
Jewelry Television*
Leased Access
Lifetime*
Lifetime Movie Network*
Lifetime Real Women*
LMN*
Logo
MLB*
MSNBC*
MTV*
MTV 2*
MTV Hits
MTV Jams
Music Choice^
National Geographic*
National Geographic Wild*
NBA*
NBC*
NBC Sports Network*
NFL NETWORK*
Nick JR*
Nick Toons*
Nickelodeon*
On Demand Channels*†
Outdoor Channel*
Ovation
OWN*
Oxygen*
Palladia*
Public Access
PBS*
QVC*
REELZ*
SCIENCE*
Shop Zeal
Smithsonian
SoapNet*
Speed*
Spike TV*
Sprout
Style*
Sundance*
SyFy*
TBN
TBS*
TCM*
Teen Nick
Telemundo*
Telemundo 2
The Weather Channel*
TLC*
TNT*
Travel Channel*
truTV*
TV Guide Network*
TV Land*
TV One*
TWC Deportes*
TWC News*
TWC SportsNet*
TWC SportsNet LA*
Univision*
UP*
USA*
Velocity*
VH 1*
VH 1 Classic*
WGN America*

*Also available in HD.

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.

Standard TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations. See channels by package in your area.

A & E*
ABC*
ABC Family*
AMC*
Animal Planet*
Azteca*
BET*
Bravo*
Cartoon Network*
CBS*
CNBC*
CNN*
Comedy Central*
C-SPAN*
C-SPAN 2*
C-SPAN 3*
CW*
Discovery*
Disney*
E!*
Educational Access
ESPN*
ESPN 2*
EVINE Live
Food Network*
Fox*
Fox Business Network*
Fox News Channel*
Fox Sports*
Fox Sports 1*
FX*
Galavision*
Golf*
Government Access
HGTV*
History*
HLN*
HSN*
Investigation Discovery*
Lifetime*
LMN*
MSNBC*
MTV*
Music Choice^
National Geographic*
NBC*
Nickelodeon*
Oxygen*
PAC 12*
Palladia*
PBS*
Public Access
QVC*
Spike TV*
SyFy*
TBS*
Telemundo*
The Weather Channel*
TLC*
TNT*
truTV*
TV Guide Network*
TV Land*
TWC Deportes*
TWC News*
TWC SportsNet*
TWC SportsNet LA*
Univision*
USA*
Velocity
VH 1*
WGN America*

*Also available in HD.

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.

Starter TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations. See channels by package in your area.

ABC*
CBS*
C-SPAN
C-SPAN 2
C-SPAN 3
CW*
Educational Access
EVINE Live
Fox*
Galavision
Government Access
HSN*
Music Choice^
NBC*
PBS*
Public Access
QVC*
SHOP NBC
TBN
TBS*
Telemundo*
TWC News*
Univision*
WGN America*

*Also available in HD.

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.