Residential Phone FAQs: General

This is called “Slamming” and it’s illegal. If your local, in-state, or long distance service is switched without your permission, contact your local (Public Utilities Commission) or contact the FCC at 1-888-225-5322 and www.fcc.gov.

For a problem with your bill or service, call Oceanic Time Warner Cable. If your concern is not resolved, ask to speak with a supervisor. If you are still not satisfied, contact the consumer hotline at your local PUC (Public Utilities Commission) or the FCC (Federal Communications Commission). (The hotline staff will review rules with you, advise you of your rights, and, if needed, work with you and the company to try and resolve your problem.) To contact the FCC, call 1-888-225-5322 or go to www.fcc.gov.

Refer customers here.

You can get answers to your questions by visiting going here. Customers also have the option of signing up online for the Home Phone service.

No, Home Phone service is a residential telephone service.

Yes. Your High Speed modem will allow you to access the Internet and talk on the phone at the same time because each feature of your modem is independent.

No. Time Warner Cable offers Home Phone service in a majority of communities in our service areas.

If you subscribe to Video and Internet services from Time Warner Cable, you’ll pay just $39.95 per month for Home Phone.

If you subscribe to Video or Internet service from Time Warner Cable you’ll pay just $44.95 per month for Home Phone.

If you only subscribe to Home Phone service from Time Warner Cable, you’ll pay just $49.95 per month for phone service.

No, not at this time. Time Warner Cable plans to make this option available soon.

Yes, absolutely. Safety is an important consideration and Home Phone service provides enhanced 911 service which transmits your address and phone number to emergency services should you need to dial 911. Please note that Home Phone service does not include back-up power. As in the case with a cordless phone, should there be a power outage, Home Phone service, including the ability to access 911 services, will not be available until the power is restored.

No. Although some customers have told us they receive a clearer connection with Home Phone service, you shouldn’t experience any changes in the quality of your local, in-state or long distance calls.

You might not have to use calling cards anymore. The Home Phone service calling plan includes unlimited long distance calling throughout the United States and Canada for one simple monthly price, as low as $39.95. So now, you may only need to use your calling card to make calls away from home. Currently, Time Warner Cable does not offer a calling card connected with Home Phone service.

There are no changes to how you make an international call with Home Phone service. Just dial as you normally would. (Example: 011 + country code + city code + plus the number of the person or company you are trying to call).

Yes. You can make international calls with Home Phone service. Calls to international locations are billed at rates competitive with other major providers. And there are no changes to how you make international calls with Home Phone service. Just dial as you normally would.

The US territories that are included are: American Samoa, Guam, US Virgin Islands, Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Islands, Navassa Islands, Northern Mariana Islands, Palmyra Atoll, Puerto Rico, and Wake Island.

Calls to the following U.S. Territories are NOT included in Home Phone’s unlimited long distance calling service: Guantanamo Bay & the Marshall Islands. Rates for calls to these areas are competitive with other major long-distance providers.

There are no changes to how you make a long distance call with Home Phone service. Just dial like you normally would. Of course, your long distance calling is unlimited so you can call anywhere in the United States and Canada at any time of the day or night without worrying about additional call charges.

Yes. Home Phone service allows you to call anyone, anytime, anywhere in the United States, Canada and Puerto Rico for one simple monthly price as low as $39.95 per month. Calls to international locations are billed at rates competitive with other major providers

The power to call anyone, anytime, anywhere in United States and Canada as often as you like for one monthly price as low as $39.95.

Many of the most popular and convenient calling features at no additional charge including:

  • Call Waiting
  • Caller ID
  • Speed Dial
  • Call Forwarding

If you are a DSL subscriber and you wish to use Home Phone service on all of the telephone jacks in your home, then you will have to contact your DSL provider to disconnect your DSL service prior to your Home Phone service installation appointment. If you wish to keep your DSL service, then we cannot provide you with Home Phone service with whole-home wiring unless you maintain a separate analog phone line for your DSL service.

Time Warner Cable recommends that you replace your DSL service with Oceanic Time Warner Cable Internet.

By subscribing to Home Phone service, you are choosing Time Warner Cable as your Long Distance Carrier and you’ll receive unlimited long distance calling throughout the United States and Canada, plus unlimited local and in-state calling, for as low as $39.95 per month.

Yes. If you keep your current telephone number, you do not need to contact your current phone service provider. You will continue to receive service from your current phone provider until Time Warner Cable completes your Home Phone service installation. Once Home Phone service installation is complete and your phone number is successfully transferred, Time Warner Cable will contact your current phone service provider to ensure your previous phone service is disconnected.

If you receive a new telephone number from Time Warner Cable and no longer desire phone service from your current phone service provider, then you will need to contact your current phone service provider to disconnect your current phone service. We recommend that you disconnect your current phone service after the Time Warner Home Phone service installation is complete so you are not without phone service.

Yes. If you keep your phone number, we will inform your old provider that Time Warner Cable is providing service. If you receive a new phone number, you will need to contact your old provider to disconnect service after your Home Phone installation is complete.

Home Phone service from Time Warner Cable offers:

  • The ability to call anyone, anytime, anywhere in the United States, Canada and Puerto Rico as frequently as you like for one low monthly price, as low as $39.95. Popular calling features ‘ Call Waiting, Caller ID, Call Forwarding, Speed Dial and more ‘ are included at no extra cost.
  • The convenience of one bill for local and long-distance service.

Yes, all of the phones in your home can be connected to Home Phone service. And Home Phone service will work with all of your existing, working telephones and jacks, so there’s no new equipment to purchase.

Home Phone is a multi-featured, residential phone service available from Time Warner Cable. Home Phone service is as easy to use as your existing phone service from your traditional phone company. Plus, you get all the benefits of Home Phone service, which include unlimited local, in-state and long distance calling throughout the United States, Canada and Puerto Rico, all for one simple monthly price as low as $39.95.

A simple way to know if you will save money is to add your current Local bill and your Long Distance bill together. If the total is more than $49.95 per month, chances are you’ll save by switching to Home Phone service. Home Phone service also offers the convenience of unlimited calling within the United States and Canada, so you never have to worry about your bill going up in any particular month.

If you subscribe to Video and Internet services from Time Warner Cable, you’ll pay just $39.95 per month for Home Phone service.

If you subscribe to Video or Internet service from Time Warner Cable, you’ll pay just $44.95 per month for Home Phone service.

If you only subscribe to Home Phone service from Time Warner Cable, you’ll pay just $49.95 per month for Home Phone service.

Time Warner Cable offers Home Phone service in a majority of communities in our service areas.

Yes, in nearly every case you will be able to keep your existing phone number and receive Home Phone service from Time Warner Cable. This means that you will continue to receive calls from your family and friends without having to notify them of a new telephone number. We do need to verify availability for each phone number.

No, there is no charge for switching to Home Phone service. Installation is free at this time and Time Warner Cable gives you a 30-day money back guarantee with all its services.

The benefit of getting unlimited local, in-state and long distance calling anytime, anywhere in the U.S. and Canada from Home Phone service is that your phone bill remains as low as $39.95 per month. Home Phone service has many benefits including simplicity when compared to confusing telephone calling plans that charge per minute rates which fluctuate based on time of day or day of the week.

Home Phone service offers unlimited local, in-state and long distance calling in the United States, Canada and Puerto Rico for as low as $39.95 per month. Home Phone service also includes many popular calling features like Caller ID, Call Waiting, Call Forwarding, Speed Dial and more at no extra cost.

Customers who subscribe to Internet and cable service from Oceanic Time Warner Cable can get Home Phone service for just $39.95 per month.

Customers who subscribe to cable or Standard Internet service from Time Warner Cable can get Home Phone service for just $44.95 per month.

Customers who subscribe to Home Phone only can get this service for just $49.95 per month.

Home Phone service allows customers to make unlimited local, in-state and long distance calls to anywhere in the United States, Canada and Puerto Rico for one simple price as low as $39.95 per month.

Home Phone service also includes many popular calling features like Caller ID, Call Waiting, Call Forwarding, Speed Dial and more at no additional charge.

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