Residential Phone FAQs: Voice Mail

Yes, you can press the * key to “barge-in” on the greeting and login to Voice Mail.

Caller ID blocking prevents your number from being available when you place calls. Anonymous call reject will block any incoming calls that are preventing the caller’s number from being available. When both of these options are enabled on your line, dialing your home telephone number from your home line will result in the call being blocked, and therefore you will not be able to use this method to listen to messages. Instead you will need to dial the Voice Mail remote access number (it can be programmed as one of your speed dial numbers)

There are currently three ways to listen to your messages:

  • While at home – Pickup your home line and call your home phone number.
  • While away from home – Call your home phone number from another phone (must not be answered by someone at home).
  • Anywhere – Call the Voice Mail remote access number.


Callers will be notified if the mailbox is full and not accepting new messages.

When the mailbox reaches 90% capacity, the following message will play during Voice Mail retrieval: “I see that you are approaching your voice message count limit. Please erase any voice messages you no longer need.”

Your Voice Mail box is limited to about 40 minutes of messages, but there is no limit to the number of messages.

Messages are not automatically purged, they can be saved indefinitely.

Any 4 numeric digits; (#) and (*) are not allowed.

With PIN Skip, you will no longer need to enter your voicemail PIN when you retrieve your Voice Mail from your home phone. While this is a great time saving feature, PIN Skip significantly decreases the privacy protection and security of your Voice Mail. For added protection, you can enable your PIN from the main Voice Mail menu.

Digital Phone allows you the option to access your Voice Mail without using your PIN. This option (PIN Skip) is automatically enabled when accessing your Voice Mail system from home. If you would like to disable PIN Skip simply access the Voice Mail system and dial 4-3-2-2. Should you like to re-enable PIN Skip you can also dial 4-3-2-2; the system will always tell you the status of PIN Skip and you can decide when to enable or disable this feature.

If you do not have PIN Skip enabled you must call customer support at 611 to have your PIN reset. Subscribers with PIN Skip can use that feature to login to Voice Mail from home, without needing a PIN, by dialing their home number from home. Once logged in to Voice Mail, the menu option for PIN Reset is 4-3-1 from the Voice Mail main menu.

The last four digits of your telephone number.

You need to login to Voice Mail, record a greeting and select a PIN.

Up to 180 seconds (3 minutes).

Each message can be up to 180 seconds (3 minutes) in length.

You can record a custom greeting for All Calls, Unanswered Calls and Busy Calls.

If you have a new message you will hear a stutter dial-tone (several quick beeps before the dial tone) when you lift your receiver. Additionally if your phone supports a voicemail indicator light, it will be lit when you have new messages.

Calls will go to Voice Mail after 25 seconds, which is 2 or 3 beeps, 3 most of the time.

Calls will go to Voice Mail after 25 seconds, which is 4 or 5 rings.

Your Voice Mail Access number is (808) 206-9800.