911 Customer Information

 911 Customer Information

In an emergency, it’s hard to remember more than “9-1-1.” Enhanced 9-1-1 automatically transmits your address and phone number to emergency service providers.

  • The voice-enabled cable modem used to provide Digital Phone service is electrically powered, and in the event of a power outage or an Oceanic Time Warner Cable network failure, Digital Phone service, including the ability to access Enhanced 9-1-1 services, may not be available.
  • The Digital Phone Terms of Service prohibit you from moving your voice-enabled cable modem to a new address. If your modem is moved to another address, Enhanced 9-1-1 services will not operate properly because 9-1-1 operators will not be able to accurately identify the caller’s location in an emergency. If you would like to establish service at a new location, you must call Oceanic Time Warner Cable.
  • Enhanced 9-1-1 may not be available from some emergency services providers.

Frequently asked questions concerning E9-1-1 may be found by clicking here.

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