Buy Your Own Modem

Buy your own modem or modem/WiFi router combo

We strive to offer Oceanic Time Warner Cable customers with the fastest and most reliable internet, every step of the way. That’s why you have the option of leasing your modem from us or buying your own. When you lease your modem, we work to ensure that you have the right equipment for your Internet service level and speed. We will also provide you with technical support for your equipment. A small monthly charge will apply if you select this option. If you prefer to buy your own modem, please refer to the instructions below to learn which modems are best for your Internet service and how to activate your modem once you’ve purchased it.


Choose the right modem

It’s important that you purchase a modem that is appropriate for your Internet service level. Please use the list of approved modems to select from as these modems have been tested and approved for use with our Internet service. View full list of approved modems. Please note: If you no longer see your modem in the approved modems list, it is no longer an approved modem for the speed you are subscribed to. In order to receive the correct speed, please upgrade your modem using the list provided above.


Setting up and activating your modem

Step 1: Buy your modem.

Buy from your local retail store or purchase your modem online choosing a modem from the approved device list and one that is appropriate for your Internet service level.

Step 2: Connect your modem.

If you have Internet service only:

  • Use the instructions provided by the manufacturer to connect your purchased modem at home.
  • Proceed to step 3 to activate your new modem.

If you have both Internet and Home Phone services:

  • You will need a TWC-provided eMTA for your Home Phone Service.
  • Connect your purchased modem at home using the instructions provided by the manufacturer. You will need an additional cable connection for your new, purchased modem. If you do not already have an additional cable connection, buy a two-way, 5-1000MHz coaxial cable splitter and two pieces of coaxial cable with connectors.
  • Remove the existing cable connection from the back of the eMTA, and connect it to the “Input” connection on the splitter.
  • Connect one end of the first new coaxial cable to one of the splitter outputs and connect the other end of that same cable to the eMTA.
  • Connect one end of the second new coaxial cable to the other splitter output, and connect the other end of that same cable to the modem.
  • Proceed to step 3 to activate your new modem.

Step 3: Activate your modem.

  • Locate the Cable Modem ID (MAC address) for your new modem, usually found on the bottom of the modem.
  • Call Oceanic, from your home, and speak with an agent to activate your new modem.
  • Call 643-2100 to reach an agent
  • You will need to provide the agent with the Cable Modem ID (MAC address) for the new modem.
  • The agent will activate the new modem on your account and take you through the steps necessary to get your services working.
  • If you are a new customer without a leased modem from TWC, this is your last step!
  • If you are an existing customer with a leased modem, please continue to Step 4 to return your existing modem.

Please note: Failure to return your leased modem and power cord may result in additional equipment charges and continuing monthly Internet Modem Lease charges.

Step 4: Return your Oceanic Time Warner Cable leased modem.

Once your new modem is activated please drop off your leased TWC modem and the power cord at your local Oceanic Customer Care Center. Please note: Failure to return your leased modem and power cord may result in additional equipment charges and continuing monthly Internet Modem Lease charges.


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EPIX

Digital TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations.
See channels by package in your area.

A & E*
ABC*
ABC Family*

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.

Digital TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations. See channels by package in your area.

A & E*
ABC*
ABC Family*

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.

Preferred TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations. See channels by package in your area.

A & E*
ABC*
ABC Family*
Al Jazeera America
AMC*
American Heroes Channel
Animal Planet*
Aspire
Azteca*
BBC America*
BBC World News
BET*
Big Ten Network*
Bloomberg*
Bravo*
Cartoon Network*
CBS*
CCTV News
Centric
Chiller
CLOO
CMT*
CNBC*
CNBC World
CNN*
Comedy Central*
Cooking Channel*
C-SPAN*
C-SPAN 2*
C-SPAN 3*
CW*
Daystar
Destination America*
Discovery*
Discovery - Fit & Health*
Disney*
Disney Junior*
Disney XD*
DIY*
E!*
Educational Access
ESPN*
ESPN Deportes*
ESPN 2*
ESPN News*
ESPN University*
EVINE Live
EWTN*
Food Network*
Fox*
Fox Business Network*
Fox Deportes*
Fox Movie Channel*
Fox News Channel*
Fox Sports*
Fox Sports 2*
FUSE*
FX*
FXX*
FYI*
Golf*
Government Access
GSN*
Hallmark*
Hallmark Movies & Mysteries*
HGTV*
History*
HLN*
HSN*
ID*
IFC
Independent Film Channel*
INSP
Investigation Discovery*
ION
Jewelry Television*
Leased Access
Lifetime*
Lifetime Movie Network*
Lifetime Real Women*
LMN*
Logo
MLB*
MSNBC*
MTV*
MTV 2*
MTV Hits
MTV Jams
Music Choice^
National Geographic*
National Geographic Wild*
NBA*
NBC*
NBC Sports Network*
NFL NETWORK*
Nick JR*
Nick Toons*
Nickelodeon*
On Demand Channels*†
Outdoor Channel*
Ovation
OWN*
Oxygen*
Palladia*
Public Access
PBS*
QVC*
REELZ*
SCIENCE*
Shop Zeal
Smithsonian
SoapNet*
Speed*
Spike TV*
Sprout
Style*
Sundance*
SyFy*
TBN
TBS*
TCM*
Teen Nick
Telemundo*
Telemundo 2
The Weather Channel*
TLC*
TNT*
Travel Channel*
truTV*
TV Guide Network*
TV Land*
TV One*
TWC Deportes*
TWC News*
TWC SportsNet*
TWC SportsNet LA*
Univision*
UP*
USA*
Velocity*
VH 1*
VH 1 Classic*
WGN America*

*Also available in HD.

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.

Standard TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations. See channels by package in your area.

A & E*
ABC*
ABC Family*
AMC*
Animal Planet*
Azteca*
BET*
Bravo*
Cartoon Network*
CBS*
CNBC*
CNN*
Comedy Central*
C-SPAN*
C-SPAN 2*
C-SPAN 3*
CW*
Discovery*
Disney*
E!*
Educational Access
ESPN*
ESPN 2*
EVINE Live
Food Network*
Fox*
Fox Business Network*
Fox News Channel*
Fox Sports*
Fox Sports 1*
FX*
Galavision*
Golf*
Government Access
HGTV*
History*
HLN*
HSN*
Investigation Discovery*
Lifetime*
LMN*
MSNBC*
MTV*
Music Choice^
National Geographic*
NBC*
Nickelodeon*
Oxygen*
PAC 12*
Palladia*
PBS*
Public Access
QVC*
Spike TV*
SyFy*
TBS*
Telemundo*
The Weather Channel*
TLC*
TNT*
truTV*
TV Guide Network*
TV Land*
TWC Deportes*
TWC News*
TWC SportsNet*
TWC SportsNet LA*
Univision*
USA*
Velocity
VH 1*
WGN America*

*Also available in HD.

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.

Starter TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations. See channels by package in your area.

ABC*
CBS*
C-SPAN
C-SPAN 2
C-SPAN 3
CW*
Educational Access
EVINE Live
Fox*
Galavision
Government Access
HSN*
Music Choice^
NBC*
PBS*
Public Access
QVC*
SHOP NBC
TBN
TBS*
Telemundo*
TWC News*
Univision*
WGN America*

*Also available in HD.

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.