What Affects Speeds:

Top 10 Tips to Maximize Your Home Internet and WiFi Performance

Your Internet and Home WiFi experience is defined by several factors, and there are several things you can do to get the best out of your service.

1. The host server

One of the most common cause of slow speed on the Internet is an overloaded host server. This server might not be configured properly or underpowered for the number of people using it at the same time.

Diagnosis/Cure:

• Try a few different websites (or FTP sites, or game servers, etc.) and see which one works the fastest.
• The speed of the fastest website or server you find tells you that your Time Warner Cable modem is capable of delivering at least that much speed.
• If other websites or servers are slower, the problem is usually with those websites or servers.

2. The host server's Internet connection

The servers from which you receive web pages, files, videos or gaming data connect to the Internet through an Internet Service Provider. Webservers connections could be undersized and therefore limiting the number of simultaneous users that can access it or slowing down the amount of data that can be sent to these users.

Diagnosis/Cure:

• Same diagnosis/cure for the host server described above holds true here.
• Speed delivered may vary depending on the time of day you are using the server.
• Demand on servers can be high at peak times or during special events.

3. Internet routers

The data sent to your computer from a server typically traverse many routers spread across the Internet. Their purpose is to direct data from one point to another on the Internet. Routers, or the connections between them, can become misconfigured or overloaded by high demand.

Diagnosis/Cure:

It is up to the company who owns that router to resolve the problem. Since the Internet is made up of many providers, TWC can resolve only routers that they control.

4. Ad-ware or spyware

If your computer is infected with “ad-ware” or “spyware” you’ll likely see reduced computer performance and a constant stream of pop-up ads. This will likely cause everything on your computer to work slower.

Diagnosis/Cure:

Diagnosis/Cure:
Several software companies provide removal software, which may assist you. Learn more about McAfee security software that’s available to Time Warner Cable Internet customers for no extra charge.
There are many other products and services available on the Internet that provide similar security protection and removal tools.

5. Web browser

A corrupted or poorly configured web browser is one of the most common bottlenecks for fast web browsing.

Diagnosis/Cure:

Diagnosis/Cure:
Upgrade to the latest version of your browser.
Clear your browser cache.

6. Your TCP/IP configuration

Installation software can change the default TCP/IP settings on your computer in an attempt to provide better performance. These changes usually cause poorer performance with high-speed Internet services. Macintosh users don’t usually experience this particular problem.

Diagnosis/Cure:

• Windows users can run one of several “registry scripts” to reset the TCP/IP configuration to default values.

7. Your computer’s hardware

The speed of the processor, hard drive, network card, graphics accelerator, even the amount of RAM, all impact the speed your computer can process Internet data.

Diagnosis/Cure:

• Upgrading your RAM is one of the easiest, least expensive ways to boost speed.
• In general, older computers will limit the speed you receive with your Time Warner Cable modem connection.

Here is a good way to determine whether or not your computer may not be the issue:

Find a friend who is receiving good speed with their Time Warner Cable Internet connection and borrow his or her laptop. Connect it to your modem. If the speed problem doesn’t manifest itself, it could be your computer.

8. Your operating system

With extensive use, any computer operating system can become corrupt, inefficient or misconfigured, which will affect the speed.

Diagnosis/Cure:

• Upgrading to a major new release of your operating system may help.
• Reinstall your operating system. If you’re unsure how to do this, call your computer manufacturer or work with a qualified area consultant.

9. Your home networking device

A home networking device, or router, sends traffic between your cable modem and your computer(s), tablets and smartphones. Wired or wireless (WiFi) Routers and computers that do not use the 1000baseT Ethernet Standard (Gbit) and routers with outdated software or technology could slow your connection.

Diagnosis/Cure:

• Unplug the Ethernet cables from your router and connect your computer directly to the cable modem.
• Reboot your computer and cable modem and then recheck your speeds.
• If your speeds have increased, your home networking device could be the problem.
• In some cases you may just need to update the firmware/software on the device.
• Or you may need to remove or replace the home networking device.
Please note that Time Warner Cable does not recommend, endorse or provide support for non-Time Warner Cable home networking devices. TWC Home WiFi is the only recommended and supported home networking method. The type of WiFi your devices support may also limit the speed that you are able to receive (e.g. 802.11a/b/g/n/ac).
See also our support topic article about wireless networking and Home WiFi Support.

10. Your cable modem's signal

If your Time Warner Cable modem signal delivered to your cable modem is too strong, too weak or too noisy, it can cause your modem to slow down or stop working entirely. Adding a signal splitter to your cable line; a nick in the cable line running to your house; or changes to the cable system in your neighborhood could also slow your cable signal.

Diagnosis/Cure:

• Remove any cable splitters you may have added to the cable line leading to your cable modem.
• Contact Time Warner Cable to see if your cable signal is out of spec.
• If it looks like you are experiencing a problem with your cable signal, we’ll schedule a visit with one of our technicians to troubleshoot the problem. Visit our contact us page to call us.

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Digital TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations.
See channels by package in your area.

A & E*
ABC*
ABC Family*

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.

Digital TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations. See channels by package in your area.

A & E*
ABC*
ABC Family*

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.

Preferred TV

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A & E*
ABC*
ABC Family*
Al Jazeera America
AMC*
American Heroes Channel
Animal Planet*
Aspire
Azteca*
BBC America*
BBC World News
BET*
Big Ten Network*
Bloomberg*
Bravo*
Cartoon Network*
CBS*
CCTV News
Centric
Chiller
CLOO
CMT*
CNBC*
CNBC World
CNN*
Comedy Central*
Cooking Channel*
C-SPAN*
C-SPAN 2*
C-SPAN 3*
CW*
Daystar
Destination America*
Discovery*
Discovery - Fit & Health*
Disney*
Disney Junior*
Disney XD*
DIY*
E!*
Educational Access
ESPN*
ESPN Deportes*
ESPN 2*
ESPN News*
ESPN University*
EVINE Live
EWTN*
Food Network*
Fox*
Fox Business Network*
Fox Deportes*
Fox Movie Channel*
Fox News Channel*
Fox Sports*
Fox Sports 2*
FUSE*
FX*
FXX*
FYI*
Golf*
Government Access
GSN*
Hallmark*
Hallmark Movies & Mysteries*
HGTV*
History*
HLN*
HSN*
ID*
IFC
Independent Film Channel*
INSP
Investigation Discovery*
ION
Jewelry Television*
Leased Access
Lifetime*
Lifetime Movie Network*
Lifetime Real Women*
LMN*
Logo
MLB*
MSNBC*
MTV*
MTV 2*
MTV Hits
MTV Jams
Music Choice^
National Geographic*
National Geographic Wild*
NBA*
NBC*
NBC Sports Network*
NFL NETWORK*
Nick JR*
Nick Toons*
Nickelodeon*
On Demand Channels*†
Outdoor Channel*
Ovation
OWN*
Oxygen*
Palladia*
Public Access
PBS*
QVC*
REELZ*
SCIENCE*
Shop Zeal
Smithsonian
SoapNet*
Speed*
Spike TV*
Sprout
Style*
Sundance*
SyFy*
TBN
TBS*
TCM*
Teen Nick
Telemundo*
Telemundo 2
The Weather Channel*
TLC*
TNT*
Travel Channel*
truTV*
TV Guide Network*
TV Land*
TV One*
TWC Deportes*
TWC News*
TWC SportsNet*
TWC SportsNet LA*
Univision*
UP*
USA*
Velocity*
VH 1*
VH 1 Classic*
WGN America*

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†On Demand may require purchase or subscription.

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Standard TV

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A & E*
ABC*
ABC Family*
AMC*
Animal Planet*
Azteca*
BET*
Bravo*
Cartoon Network*
CBS*
CNBC*
CNN*
Comedy Central*
C-SPAN*
C-SPAN 2*
C-SPAN 3*
CW*
Discovery*
Disney*
E!*
Educational Access
ESPN*
ESPN 2*
EVINE Live
Food Network*
Fox*
Fox Business Network*
Fox News Channel*
Fox Sports*
Fox Sports 1*
FX*
Galavision*
Golf*
Government Access
HGTV*
History*
HLN*
HSN*
Investigation Discovery*
Lifetime*
LMN*
MSNBC*
MTV*
Music Choice^
National Geographic*
NBC*
Nickelodeon*
Oxygen*
PAC 12*
Palladia*
PBS*
Public Access
QVC*
Spike TV*
SyFy*
TBS*
Telemundo*
The Weather Channel*
TLC*
TNT*
truTV*
TV Guide Network*
TV Land*
TWC Deportes*
TWC News*
TWC SportsNet*
TWC SportsNet LA*
Univision*
USA*
Velocity
VH 1*
WGN America*

*Also available in HD.

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.

Starter TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations. See channels by package in your area.

ABC*
CBS*
C-SPAN
C-SPAN 2
C-SPAN 3
CW*
Educational Access
EVINE Live
Fox*
Galavision
Government Access
HSN*
Music Choice^
NBC*
PBS*
Public Access
QVC*
SHOP NBC
TBN
TBS*
Telemundo*
TWC News*
Univision*
WGN America*

*Also available in HD.

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.