PhotoShow TV - FAQs
You can also make PhotoShows and share them to TV using the PhotoShow Deluxe desktop software from Road Runner High Speed Online.
To make PhotoShows and share them to TV, all you need is a computer, an high-speed online connection and a Road Runner email address. Here's how it works:
Your PhotoShow should air within a week of submission, but it may take longer depending upon participation, so please be patient. After we receive your PhotoShow, we will review it to make sure it's suitable for broadcast on PhotoShowTV. Once we approve your PhotoShow, we will schedule your PhotoShow for TV broadcast and send you an email letting you know when your PhotoShow will be available for TV viewing through your Time Warner On Demand cable service. We'll also let you know what category your PhotoShow will appear in.
PhotoShows appearing on PhotoShowTV will be available for a minimum of three days. Depending upon the number of shows available, your PhotoShow may be on the air for longer than three days.
PhotoShowTV is available through Time Warner Cable On Demand for digital cable subscribers. To watch PhotoShowTV, tune to the PhotoShowTV On Demand channel for your local area:
The PhotoShowTV on demand area contains a number of different categories of PhotoShows. Use the Left and Right arrows on your cable remote control to browse to the category you're interested in, then use the Up and Down arrows to find the name of the PhotoShow you would like to watch. Hit the Select button to watch.
Yes, your friends and family in the community can also watch your PhotoShow! When you broadcast your PhotoShow to PhotoShowTV, it is available for the whole community to watch. Before your PhotoShow is published to TV, you will receive an email confirming its broadcast date. Be sure to forward this email to friends and family so they know when to tune in. (Note: To watch your PhotoShow on TV, your friends must have access to Time Warner Cable On Demand in your area.)
It's okay for your PhotoShow to contain photos and video clips to which you own the publishing rights. Copyrighted material belonging to third parties cannot be shared on PhotoShowTV, so please be sure to use your own content only. PhotoShowTV is rated TV-G, which means content determined to be adult or otherwise inappropriate will not be broadcast.
Yes. The limit is five minutes. PhotoShows that run longer than five minutes during playback will not be eligible for broadcast on PhotoShowTV.
No. You can submit as many PhotoShows as you like.
PhotoShows using your own music cannot be broadcast because of international copyright laws governing the online sharing of digital music. That means if you want to be able to watch your PhotoShow on PhotoShowTV, you cannot use your own mp3. Fortunately, there are hundreds of songs included in the PhotoShow jukebox, so you should have no trouble finding something that suits your show. All the songs in the PhotoShow jukebox have been legally cleared for sharing, online and on TV.
When you submit your PhotoShow to PhotoShowTV, you should receive a confirmation email that we have received your show. After we review your show, we will send you another email letting you know whether it has been approved for broadcast. If it has been approved, the email will include detailed information about when your PhotoShow will air. If you do not receive an email within seven days letting you know whether your show has been approved and when it will be broadcast, please visit http://support.simplestar.com and click the Request Help link in the Support Center navigational menu to contact the Simple Star customer care team.
Yes, you can also use the Road Runner PhotoShow Deluxe software to create a PhotoShow and broadcast it to TV. Road Runner PhotoShow Deluxe contains advanced options for customizing your PhotoShow, and it is available free to Road Runner customers. To get Road Runner PhotoShow Deluxe:
To create a PhotoShow and broadcast it to TV using Road Runner PhotoShow Deluxe:
Go to your email inbox and locate your PhotoShowTV confirmation email, which contains a link you can click to withdraw your submission. If you can't find your confirmation email, please visit http://support.simplestar.com and click the Request Help link in the Support Center navigational menu to contact the Simple Star customer care team.
If you are having problems submitting your PhotoShow to PhotoShowTV, or if you have not received an email confirmation indicating that we received your PhotoShow, please visit http://support.simplestar.com and search our online Knowledge Base for information. If you cannot find the information you need, click the Request Help link in the Support Center navigational menu to contact the Simple Star customer care team.
If you are having trouble with PhotoShow, please visit http://support.simplestar.com and search our online Knowledge Base for information. If you cannot find the information you need, click the Request Help link in the Support Center navigational menu to contact the Simple Star customer care team.
If you have forgotten your Road Runner email address, visit https: help.rr.com/urt and use the User Name Retrieval tool to have this information emailed to you.
To broadcast your PhotoShows to PhotoShowTV, you must be a Road Runner High Speed Online Subscriber. To watch PhotoShows on PhotoShowTV, you must be a Time Warner Cable Digital Cable subscriber. PhotoShowTV is currently available in selected Time Warner Cable markets:
To create PhotoShows and broadcast them to TV from your web browser, all you need is a Road Runner email account and a computer with a high-speed internet connection. Both Windows and Macintosh operating systems are supported. System requirements for Road Runner PhotoShow Deluxe software:
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