Residential Phone FAQs: Billing, Taxes & Surcharges

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Frequently Asked Questions

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Does Time Warner Cable's 30-Day, money back guarantee apply to Digital Phone service?
Yes. Time Warner Cable is confident that you'll enjoy the simplicity of using Digital Phone service. However, in the unlikely event that you do not wish to keep the service, you're eligible for a 30-Day money back guarantee, as with all Time Warner Cable products. Additional charges for services incurred during the first 30days, (i.e., calls to international locations, Operator Services and Directory Assistance), are independent of this guarantee.
How will Digital Phone service be billed?
Your Digital Phone service calling plan charges will appear on your Time Warner Cable bill. Additional charges for any calls made to international locations, Directory Assistance and Operator Services will appear as line items on the same bill. Call details are also available online at callhistory.timewarnercable.com.
Will I receive a separate bill for Digital Phone service?
No. Digital Phone service will appear as a line item on your Time Warner Cable monthly statement. Additional charges for any calls made to international locations, Directory Assistance and Operator Services will appear on additional lines on the same bill. One of the greatest benefits of the Digital Phone calling plan is the convenience of receiving one bill for your local and long distance service along with your other services from Time Warner Cable. Back to Top
Will I be provided with a detailed breakdown of my call activity with Digital Phone service?
Yes. You can access a detailed breakdown of your Digital Phone service call activity information at callhistory.timewarnercable.com.
Do I have to pay the entire monthly rate if I signed up for the Digital Phone service mid-month?
Your monthly fee for the first month will be based on the number of days we provided you with service. Of course, additional charges for any calls to international locations, Directory Assistance and Operator Services will be billed for the month those charges were incurred.
Are there extra charges associated with Digital Phone service?
Yes. In addition to Digital Phone service's low monthly price for unlimited local, in-state and long distance calling throughout the United States, Canada and Puerto Rico you will be charged extra, but at competitive rates, for calls to international locations, Directory Assistance and some Operator Services. Please note that international calls that terminate at mobile devices incur additional charges. You will also be billed for taxes and fees associated with Digital Phone service. Call details are available online at callhistory.timewarnercable.com. Back to Top
What kind of taxes will I be charged?
All Digital Phone service customers will pay state and federal taxes similar to those paid to previous local and long distance providers. To find out what your taxes will be per month, please check with your local Time Warner Cable office. Of course, if you make calls to international locations or use Operator Services or Directory Assistance, your taxes will increase based on usage.
What kind of fees will I be charged?
Check with your local Time Warner Cable office. We understand that fees can be frustrating and have made every effort to minimize Digital Phone service fees. Many traditional phone companies charge regulatory, state and federal fees, so that's additional money you'll be saving by making the switch to Digital Phone service from Time Warner Cable.
Why am I still receiving bills from my former phone company?
If you switched phone service during the middle of the billing cycle with your former phone company, In order to close out your account, the carrier will send you a bill for the last days that you had service. If you received a new telephone number from Time Warner Cable, you will need to call your former phone company to cancel your former service. If you did NOT call your former phone company to cancel service, you may be receiving bills from them because they still consider you to be an active customer. Call your former phone company to cancel your service. Back to Top