Calling Features Instructions for Home Phone

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Helpful Included Features
Click on the feature below to find out more information
Caller ID
Caller ID Block (*67)
Caller ID Restore (*82)
Call Waiting
Cancel Call Waiting (*70)
Call Waiting ID
Call Forwarding (*72)
Speed Dial (*74)
Anonymous Call Reject (*77)
Retrieve Voice Messages (*98)
Local Number Portability
Directory Listing & Directory Assist. Listing
Unlimited Usage
Local Customer Service & Support (611)
Enhanced 911 (911)
Inbound Call Restriction
Outgoing Call Restriction
 
Important Benefits
Privacy & Security
Choice of Listing
Call Detail Record Online
Convenience & Quality
One Simple Bill
No Long-Term Contracts
 
Low-Cost Extra Features
Voice Mail
Voice Mail just got simpler. Now it's even more convenient to get your messages. Add Voice Mail to your Home Phone service for $3.95 per month.
Private Listing
When you place your order for Home Phone, you can choose to have your phone number be unpublished in the phone book and not given out by Directory Assistance (411) for $1.20 per month.
Second Line
Second Line service gives you a second distinct phone line for your home - with all the same great features of your primary Home Phone line. Second Line service offers voice capability only. You will not be able to access the Internet over this line. Add a Second Line for as low as $19.95 per month.
 
Helpful Included Features
Caller ID
See who's calling before you answer the phone. Protect your privacy - and your free time.
  How: Use a Caller ID-enabled phone or an external Caller ID box.
  What: When a call comes in, the identity of your caller appears onscreen.
  And: Most Caller ID displays automatically log all incoming calls, so you can see any call you miss when you're away.
  Notes:
  • PRIVATE or ANONYMOUS means the caller doesn't want to be known in advance, and has blocked your Caller ID.
  • UNKNOWN, OUT OF AREA or UNAVAILABLE means the caller's area or phone system doesn't support Caller ID.
  • PAYPHONE means the caller is using a pay telephone.
  • NO DATA SENT indicates a phone system problem.
 
Caller ID Block (*67)
If you have chosen to reveal your identity when placing calls and wish to be anonymous for a particular call, press (*67) before you dial to block your identity from the other person's Caller ID.
  How: Press (*67) before you call.
  What: Block your identity from the Caller ID of the person you're calling.
  Then: Included Caller ID is restored when you hang up.
 
Caller ID Restore (*82)
If you have chosen to block your identity when placing calls and wish to reveal your identity for a particular call, press (*82).
  How: Press (*82) before placing the call.
  What: Your identity will be shown on the Caller ID of the people you call.
  Then: When you hang up, your identity will revert to a blocked ID.
 
Call Waiting

When you're on the phone and a second call comes in, a gentle "Beep!" tone alerts you.

  What: A "Beep!" tone announces your second call.
  What to do:
  • To put the first call on hold and take the second, press FLASH or quickly press the switch hook.
  • To put the second call on hold and go back to the first one, press FLASH or the switch hook again.
  • If you hang up on one call, the phone will immediately ring to remind you that the other caller is still holding. Just pick up the phone to connect.
  • If you don't answer the second call, it will go to Voice Mail. If you don't have Voice Mail the caller will simply hear the ring tone.
 
Cancel Call Waiting (*70)
When you're making an important call and don't want any interruptions, press (*70) to temporarily turn off your included Call Waiting. When you hang up, included Call Waiting is automatically restored.
  How: Press (*70) before you call.
  What: Keep your next call clear of the included Call Waiting beep.
  Then: Included Call Waiting is restored when you hang up.
  And: During your call, incoming callers go directly to Voice Mail. If you don't have Voice Mail, they hear a busy signal.
 
Call Waiting ID
You're on the phone when "Beep!" you have another call. (Is it important?) With included Call Waiting ID, the identity of your second caller flashes on your Call Waiting screen.
  How: Use a Caller ID-enabled phone or an external Caller ID box.
  What: When your phone is in use and a second call comes in, the second caller's identity appears on the screen.
  What to do:
  • To put the first call on hold and take the second, press FLASH or quickly press the switch hook.
  • To put the second call on hold and go back to the first one, press FLASH or the switch hook again.
  • If you hang up on one call, the phone will immediately ring to remind you that the other caller is still holding. Just pick up the phone to connect.
  • If you don't answer the second call, it will go to Voice Mail. If you don't have Voice Mail the caller will simply hear the ring tone.
 
Call Forwarding (*72)
Now you can forward your calls to an alternate number by using Call Forwarding.
  How:
  • Press (*72); listen for three short beeps and then a dial tone; enter the 7 or 10-digit number where calls will be forwarded and wait for the confirmation tone.
  • After the confirmation tone, the system will automatically place a courtesy call to the forward-to number. If the forwarded-to party answers the courtesy call, the feature is activated.
  • If at set up time, the forward-to line is busy or there is no answer to the courtesy call, the feature is not activated. You can still activate Call Forwarding by repeating the activation procedure within two minutes of the first attempt.
  • You will hear an error message if the forward-to number is invalid. Calls will continue to forward to the chosen number until deactivated.
  • If you have Voice Mail, your calls and calls that would turn into Voice Mail will continue to go to the forward to number thereby bypassing Voice Mail.
  • You must remember to deactivate Call Forwarding by pressing (*73) and waiting for the deactivation confirmation tone.
 
Speed Dial (*74)
Now you can call frequently dialed phone numbers using just one digit.
  How:
  • Press (*74); listen for the stutter tone and choose a digit from 2 to 9.
  • Enter the 7 or 10-digit number (dialing 1 first whenever it applies) that will be speed dialed and wait for confirmation tone.
  • Press the chosen digit (from 2-9) followed by the # (pound) sign and the system will speed dial the telephone number that correlates to the chosen digit.
  • You can store up to eight numbers at one time.
  • To change any of the stored numbers simply repeat the process with the new desired telephone number.
 
Anonymous Call Reject (*77)
Allows you to block unwanted calls from callers who restrict sending their Caller ID information such as 'Anonymous' callers.
  • Dial *77 to activate and wait for the confirmation tone.
  • All unidentified calls will then be rejected.
  • You must Dial *87 to deactivate this feature.


Notes: Voice Mail subscribers who activate this feature along with Caller ID Block (*67) must use their Voice Mail access number, instead of their home phone number, to access the Voice Mail system from home.

 
Retrieve Voice Messages (*98)
There are three possible ways to access your Voice Mail: by dialing [*] 98, by dialing your own Digital Phone/Digital Phone Unlimited Statewide telephone number or through the Voice Mail access number (808-206-9800).You can retrieve messages from home or, while you are away from home, using any touch-tone phone.

At Home Using Your Digital Phone/Digital Phone Unlimited Statewide
  • Lift the handset of your phone.
  • A stutter dial tone means you have a message(s).
  • Dial [*] 98 or your 7 or 10 digit home phone number and wait for your Voice Mail to answer.
  • The Voice Mail system will tell you how many new messages you have
  • Press the [1] key to listen to your messages.


Away from Home Using any Other Phone - Dialing your Home Phone Number

  • Lift the handset of any touch-tone phone.
  • Dial your 7 or 10 digit home phone number.
  • Wait for your call to go into the Voice Mail system; you will hear your Voice Mail greeting.
  • Press the [*] key.
  • Enter your PIN followed by the [#] key.
  • The Voice Mail system will tell you how many new Voice Mail messages you have.
  • Press the [1] key to listen to your messages.


Away from Home Using any Other Phone - Dialing your Voice Mail Access Number

  • Lift the handset of any touch-tone phone.
  • Dial the Voice Mail access number (808-206-9800).
  • Enter your 10-digit home telephone number and press the [#] key.
  • Enter your PIN followed by the [#] key.
  • The Voice Mail system will tell you how many new Voice Mail messages you have.
  • Press the [1] key to listen to your messages.


Notes: Customers are no longer required to enter the four-digit PIN to retrieve messages at home. While this is a great time saving feature, PIN SKIP significantly decreases the privacy protection and security of your Voice Mail. If you would like to disable PIN SKIP, simply access the Voice Mail system, and dial 4-3-2-2 following the prompts.

 
Local Number Portability
You can change your local service provider to Time Warner Cable Digital Phone service without changing your phone number.
 
Directory Listing & Directory Assistance Listing
Digital Phone service includes a single listing in the main local directory and Directory Assistance (411) listing. During the order process you can choose to publish your name, number, and full address or just name, number, and city. Should you ever want to change your listing, simply contact a Time Warner Cable Customer Support representative.
 
Unlimited Usage
Don't hesitate to pick up the phone. Any hour, day or night, make all the local, in-state and domestic long distance calls you want, and talk as much as you like. No more calling plans, variable bills or extra charges. Digital Phone is service the way it should be.
  How: Dial any local, in-state or domestic long distance number any time, any day. Includes all 50 states, Canada and select U.S. Territories.
  And: Never worry about extra charges.
 
Local Customer Service & Support (611)
Any time you need technical help with your Digital Phone features, service, or benefits, simply dial 611 from your Digital Phone service.
  How: Dial 611 for answers to all your technical Digital Phone questions. Technicians will answer any time, day or night.
 
Enhanced 911 (911)
In an emergency, it's hard to remember more than "911." So Enhanced 911 automatically transmits your address and telephone number to emergency services. Please note that Digital Phone service does not include back-up power. As in the case with a cordless phone, should there be a power outage, Digital Phone service, including the ability to access 911 services, will not be available until the power is restored.
  How: Call 911.
  What: Emergency service automatically receives your address.
 
Inbound Call Restriction
You can restrict incoming calls that can incur extra charges such as collect calls. Contact a Time Warner Cable Customer Support Representative.
 
Outbound Call Restriction
You can restrict outgoing calls that can incur extra charges such as international numbers, collect calling and third party calling. Contact a Time Warner Cable Customer Support Representative.
 
Privacy & Security
  Call Detail Record Online
As a Digital Phone Customer, just click on MY ACCOUNT and enter your user ID and password to access your Call Record. You can also request a written Call Record at anytime.
 
Convenience & Quality
  One Simple Bill
No more multiple bills for multiple services - Time Warner Cable brings Video, Digital Phone, and High-Speed Internet together on one convenient bill from one company.
 
Low-Cost EXTRA Features
  Voice Mail
For one low monthly fee, have your callers leave messages when you can't - or prefer not to - answer. All you need is your telephone.
  How: To see if you have messages, simply pick up the phone. If you hear a special "Beep-Beep-Beep!" dial tone, simply call your Voice Mailbox, enter your PIN and listen to your messages.
  What: Voice Mail automatically plays your recorded greeting and takes a message after a certain number of rings.