DVR FAQs

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Frequently Asked Questions

What are the features and benefits of the Digital Video Recorder?

How do I get DVR?

Do I have to have Digital Cable to get the Digital Video Recorder?

Do I have to buy the Digital Video Recorder equipment?

Can I use the Digital Video Recorder on any TV in my house?

Can I still use my VCR/DVD player with the Digital Video Recorder?

Does the DVR service tie up my phone line?

Do I have to sign a contract or pay a cancellation fee for the Digital Video Recorder or the DVR-enabled Digital Cable box?

 

What are the features and benefits of the Digital Video Recorder?
The Digital Video Recorder (DVR) puts TV on your schedule - so you can watch what you want, when you want to watch it. With the touch of a button on your remote control, it automatically finds and digitally records your favorite shows so you can turn them on at anytime. There's no need to remember to program your VCR, track schedule changes or fuss with videotapes. And you won't miss a minute of your favorite show or the Big Game because you have the power to pause live TV and do your own instant replays. You can even fast forward and rewind your recorded programs. And, unlike other DVR users, Time Warner Cable customers don't need to buy any expensive electronic equipment. With just one, low, monthly price you can watch what you want when you want.

How do I get DVR?
You can get the Digital Video Recorder by calling your local Time Warner Cable office.

Do I have to have Digital Cable to get the Digital Video Recorder?
Yes, to get DVR customers must have Time Warner Digital Cable. The Digital Video Recorder relies on digital technology. If you currently have Digital Cable all you need to do is call your local Time Warner Cable office and schedule a home visit for one of our installers to upgrade your current receiver to a DVR-capable one.

Do I have to buy the Digital Video Recorder equipment?
No, there is no need to purchase any expensive equipment and there's no extra box on your TV. However, customers must have Time Warner Digital Cable.

Can I use the Digital Video Recorder on any TV in my house?
Yes, you can get the Digital Video Recorder for any TV in your house that has Digital Cable, however each TV requires its own Digital Video Recorder subscription.

Can I still use my VCR/DVD player with the Digital Video Recorder?
Yes, the Digital Video Recorder works with all home entertainment equipment that Digital Cable works with, including VCRs, DVD players and surround sound systems.

Does the DVR service tie up my phone line?
No. Unlike some other DVRs, Time Warner Cable's Digital Video Recorder service does not require a phone line to call for programming information.

Do I have to sign a contract or pay a cancellation fee for the Digital Video Recorder or the DVR-enabled Digital Cable box?
No, there is no need to sign a contract beyond the basic customer agreement and there are no cancellation fees.

To receive all services, Cable TV, remote and lease of a DVR set-top box are required. Some services are not available to CableCARD customers. Not all equipment supports all services. DVR service is an optional service available for an incremental charge. Subject to change without notice. Some restrictions apply.