TV Cable Service Guarantee

If, within 30 days of initial connection to basic cable, you are not completely satisfied, we will remove it and give you a complete refund.

Installation and Service Guarantee

In our Service Guarantee to you, Oceanic Time Warner Cable pledges the following:

  • Guaranteed on-time installation appointments. Free installation for late service.
  • Guaranteed on-time service appointments. When we make your service appointment, we’ll be on time or you get $20 credit.
  • The Cable Service Guarantee applies at all times unless there are circumstances beyond our control such as natural disasters, severe weather, power failures or labor disputes.

Oceanic Time Warner Cable Service Maintenance Policy

Oceanic’s cable system is built to be reliable. However, if you should lose your cable service, please call our System Status Hotline at (808) 643-2100. This will quickly tell you if there is an area outage affecting your neighborhood. If you have a reception problem, please call our Repair Department at (808) 625-8200. Our highly trained personnel will do everything they can to correct the problem while you are on the phone. If a home visit is necessary, we will try to schedule it for a time convenient to you.

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EPIX

Digital TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations.
See channels by package in your area.

A & E*
ABC*
ABC Family*

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.

Digital TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations. See channels by package in your area.

A & E*
ABC*
ABC Family*

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.

Preferred TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations. See channels by package in your area.

A & E*
ABC*
ABC Family*
Al Jazeera America
AMC*
American Heroes Channel
Animal Planet*
Aspire
Azteca*
BBC America*
BBC World News
BET*
Big Ten Network*
Bloomberg*
Bravo*
Cartoon Network*
CBS*
CCTV News
Centric
Chiller
CLOO
CMT*
CNBC*
CNBC World
CNN*
Comedy Central*
Cooking Channel*
C-SPAN*
C-SPAN 2*
C-SPAN 3*
CW*
Daystar
Destination America*
Discovery*
Discovery - Fit & Health*
Disney*
Disney Junior*
Disney XD*
DIY*
E!*
Educational Access
ESPN*
ESPN Deportes*
ESPN 2*
ESPN News*
ESPN University*
EVINE Live
EWTN*
Food Network*
Fox*
Fox Business Network*
Fox Deportes*
Fox Movie Channel*
Fox News Channel*
Fox Sports*
Fox Sports 2*
FUSE*
FX*
FXX*
FYI*
Golf*
Government Access
GSN*
Hallmark*
Hallmark Movies & Mysteries*
HGTV*
History*
HLN*
HSN*
ID*
IFC
Independent Film Channel*
INSP
Investigation Discovery*
ION
Jewelry Television*
Leased Access
Lifetime*
Lifetime Movie Network*
Lifetime Real Women*
LMN*
Logo
MLB*
MSNBC*
MTV*
MTV 2*
MTV Hits
MTV Jams
Music Choice^
National Geographic*
National Geographic Wild*
NBA*
NBC*
NBC Sports Network*
NFL NETWORK*
Nick JR*
Nick Toons*
Nickelodeon*
On Demand Channels*†
Outdoor Channel*
Ovation
OWN*
Oxygen*
Palladia*
Public Access
PBS*
QVC*
REELZ*
SCIENCE*
Shop Zeal
Smithsonian
SoapNet*
Speed*
Spike TV*
Sprout
Style*
Sundance*
SyFy*
TBN
TBS*
TCM*
Teen Nick
Telemundo*
Telemundo 2
The Weather Channel*
TLC*
TNT*
Travel Channel*
truTV*
TV Guide Network*
TV Land*
TV One*
TWC Deportes*
TWC News*
TWC SportsNet*
TWC SportsNet LA*
Univision*
UP*
USA*
Velocity*
VH 1*
VH 1 Classic*
WGN America*

*Also available in HD.

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.

Standard TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations. See channels by package in your area.

A & E*
ABC*
ABC Family*
AMC*
Animal Planet*
Azteca*
BET*
Bravo*
Cartoon Network*
CBS*
CNBC*
CNN*
Comedy Central*
C-SPAN*
C-SPAN 2*
C-SPAN 3*
CW*
Discovery*
Disney*
E!*
Educational Access
ESPN*
ESPN 2*
EVINE Live
Food Network*
Fox*
Fox Business Network*
Fox News Channel*
Fox Sports*
Fox Sports 1*
FX*
Galavision*
Golf*
Government Access
HGTV*
History*
HLN*
HSN*
Investigation Discovery*
Lifetime*
LMN*
MSNBC*
MTV*
Music Choice^
National Geographic*
NBC*
Nickelodeon*
Oxygen*
PAC 12*
Palladia*
PBS*
Public Access
QVC*
Spike TV*
SyFy*
TBS*
Telemundo*
The Weather Channel*
TLC*
TNT*
truTV*
TV Guide Network*
TV Land*
TWC Deportes*
TWC News*
TWC SportsNet*
TWC SportsNet LA*
Univision*
USA*
Velocity
VH 1*
WGN America*

*Also available in HD.

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.

Starter TV

These channels show a sample of programming by TV plan. All channels may not be available in all locations. See channels by package in your area.

ABC*
CBS*
C-SPAN
C-SPAN 2
C-SPAN 3
CW*
Educational Access
EVINE Live
Fox*
Galavision
Government Access
HSN*
Music Choice^
NBC*
PBS*
Public Access
QVC*
SHOP NBC
TBN
TBS*
Telemundo*
TWC News*
Univision*
WGN America*

*Also available in HD.

†On Demand may require purchase or subscription.

^Lease of a Set-Top Box is required.